Product Manager

Macy's • Mason, OH

5d

About The Position

The Product Manager develops customer- and colleague-centric experiences and features that grow the customer base, drive user engagement, and improve the overall site store experience. The role owns execution of the product roadmap for an assigned product area and collaborates with design, engineering, analytics, and business partners throughout the product lifecycle, from ideation through execution. Working in an agile environment focused on continuous improvement, the Product Manager makes decisions intended to create memorable, loyalty-building experiences for Macy’s customers and colleagues. The position may be based in Mason, Ohio; Johns Creek, Georgia; or New York, New York.

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Previous work experience related to product strategy, product management, design, engineering, site merchandising, or management consulting—preferably in retail or e-commerce—is required. The role involves communication, collaboration, and use of office and computer systems, as well as accessing and reviewing written and electronic information and moving within the work environment to carry out responsibilities. A flexible schedule may be required based on department and company needs.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• Previous work experience related to product strategy, product management, design, engineering, site merchandising, or management consulting is required; retail or e-commerce experience is preferred.
• Ability to define and execute product roadmaps aligned with business goals, product strategy, and KPIs.
• Customer-centric product thinking and ability to translate customer and colleague insights into intuitive experiences.
• Strong analytical and first-principles problem-solving skills, including defining success metrics, running experiments, interpreting data, and applying insights.
• Ability to lead through influence and collaborate with design, engineering, analytics, and business partners across the product lifecycle.
• Experience managing backlogs, grooming user stories, partnering with scrum teams, and delivering outcomes in an agile environment.
• Understanding of retail and e-commerce economics and business strategy frameworks.
• Working knowledge of technical concepts, agile methodologies, and modern product development practices.
• Ability to communicate product vision, progress, and trade-offs to cross-functional partners and senior leaders.
• Curiosity, adaptability, and willingness to learn and apply feedback.
• Ability to perform essential job functions involving communication, collaboration, office and computer systems, reviewing written and electronic information, and moving within the work environment.
• Ability to work a flexible schedule based on department and company needs.

Nice To Haves

• Previous experience in a retail or e-commerce company.
• Awareness of emerging technologies and ability to leverage them to build differentiated, scalable store experiences.

Responsibilities

• Develop and maintain a product roadmap aligned with business goals and product strategy, delivering key milestones and achieving defined KPIs.
• Communicate product vision, roadmap, and progress to partners across Macy’s.
• Identify and prioritize opportunities to improve customer and colleague experiences through cross-functional collaboration, data analysis, and understanding of customer and colleague needs.
• Define products and experiences through clear, detailed, timely artifacts, including product requirements and user stories.
• Collaborate with design, engineering, analytics, and other product managers to design, build, and launch features that drive growth and engagement.
• Maintain a healthy, prioritized backlog of well-groomed, insight-driven user stories.
• Partner with engineering scrum teams and technical leads to refine requirements that support simple, intuitive user experiences.
• Define success metrics, ramp plans, and measurement criteria.
• Design and run experiments to test hypotheses and identify solutions that improve conversion, engagement, customer loyalty, and colleague adoption.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level