Product Manager

T-Mobile USA•Bellevue, WA

7d•$100,100 - $180,600

About The Position

The Product Manager owns products, platforms, services, and experiences from vision through production support. The role translates customer and business needs into product requirements and drives realization of moderately complex products or features within large, cross-functional initiatives. It balances customer impact, product quality, technical feasibility, and business value while working with technology, operations, business stakeholders, and external partners. The Product Manager identifies customer problems and market opportunities, evaluates business objectives and technical feasibility, supports funding decisions, and leads cross-functional teams in delivering differentiated products. The role combines customer advocacy, strategic and analytical thinking, commercial judgment, and execution leadership. It involves market research, requirements and specifications, long-term product strategy, roadmaps, release planning, technical delivery, and go-to-market support. The position owns product vision, roadmap, backlog, priorities, production quality, and success metrics for products or features of moderate complexity. It works with development and architecture teams, typically supporting one to four Agile teams, and coordinates with stakeholders across technology, operations, sales, marketing, finance, legal, and other functions. Travel is required. The position is not DOT-regulated or safety-sensitive.

Requirements

Bachelor’s degree plus five years of related work experience, or an advanced degree plus three years of related work experience.
Four to seven years of relevant Product Management experience in an Agile software product development environment.
Agile methodology.
Backlog management.
Business acumen.
Data analysis.
Market research.
Product management.
Stakeholder management.
Strategic thinking.
Technical writing.
User experience (UX).
At least 18 years of age.
Legally authorized to work in the United States.

Responsibilities

Own products or features of moderate complexity end to end, including creating, maintaining, and communicating product vision and roadmap.
Identify target customers and conduct end-user research; understand customer experiences, needs, and priorities.
Analyze quantitative and qualitative data to identify innovation opportunities, diagnose issues, and assess opportunity size and impact; work with data scientists when appropriate.
Use hypothesis-driven testing and experiments, such as prototypes and A/B tests, to inform product direction and investment priorities.
Conduct cost-benefit, ROI, NPV, and competitive product analyses to support decision-making.
Work with stakeholders and follow enterprise processes to secure and maintain product funding.
Present product recommendations and influence stakeholders at director level and below; provide ad hoc analysis and insights to management.
Recommend product features and positioning strategies to improve customer experience and support growth.
Assess potential partnerships and licensing opportunities with external third parties, and monitor technology trends for roadmap implications and innovation opportunities.
Use customer insights to shape product vision, strategy, roadmap, and priorities; maintain a voice-of-customer (VOC) feed and advocate for a customer-first culture.
Meet with customers, test ideas with them, and identify ways to meet unmet needs and deliver customer benefits.
Translate product strategy into detailed features and user stories for development teams, including prototypes where needed.
Own and prioritize product backlog with business and technology partners, typically serving one to four Agile/Scrum teams.
Scope and prioritize work based on business and customer impact; account for technical debt and long-term technical investment in the roadmap.
Include production defects in backlog prioritization and coordinate their resolution according to priority.
Collaborate with stakeholders and delivery teams to create and communicate anticipated release schedules.
Create and maintain dashboards and reports tracking product health and success metrics; conduct product quarterly business reviews and steering meetings.
Run beta and pilot programs for early-stage products and samples.
Collaborate with advertising and public relations to promote products; support sales, marketing, and other stakeholders with product knowledge and documentation.
Support software development from strategy and architecture through deployment and production support; communicate technical challenges and make informed trade-off decisions.
Be accountable for product quality and performance in production, including team response and stakeholder communications for critical or high-impact defects.
Develop adoption tools and training materials; identify issues that impede product success and drive improvement plans within the role’s sphere of influence.
Build productive relationships with technical and non-technical teams, customer groups, customer representatives, outside partners, and third parties.
Maintain professional knowledge through workshops, professional publications, networking, and participation in professional societies.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.