Product Manager

RTO National•Greenville, SC

About The Position

RTO National is expanding its internal Software Development team and adding a new Product Manager to support the continued development and improvement of the technology our teams use every day. This role will connect business operations with Software Development, Business Intelligence, and IT, translating business needs, challenges, and priorities into clear product requirements and actionable development work. The ideal candidate is a collaborative, curious problem-solver who enjoys understanding how a business works, asking thoughtful questions, and bringing structure to complex or ambiguous needs. Success in this role requires strong communication and organization, analytical thinking, sound business judgment, and the ability to work effectively with both technical and non-technical stakeholders to help move solutions from concept through implementation and adoption.

Requirements

Bachelor's degree in Business, Information Systems, Computer Science, Economics, or a related field required.
Experience in Product Management, Product Ownership, Product Analysis, Business Analysis, Project Management, Software Engineering, or a similar role involving business and technology collaboration.
Experience gathering, documenting, or translating business requirements, workflows, project needs, or technical requirements.
Strong analytical and problem-solving skills with the ability to work through ambiguity, ask effective clarifying questions, and translate information into actionable next steps.
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.
Strong organization, attention to detail, and the ability to manage multiple priorities, projects, stakeholders, and follow-up items.

Nice To Haves

Experience working with software development teams, internally developed business applications, or Agile/sprint-based development environments is strongly preferred.
Experience with backlog management, user stories, acceptance criteria, user acceptance testing, software implementations, training, or change management is a plus.
Working knowledge of SQL and relational databases is a significant plus, particularly for validating data, investigating business questions, or collaborating with Business Intelligence and technical teams.
Experience analyzing or improving business processes and translating operational needs into technology solutions is preferred.

Responsibilities

Partner with business leaders, operational teams, and end users to understand business objectives, challenges, workflows, and technology needs.
Facilitate conversations that uncover root problems, desired outcomes, dependencies, edge cases, and potential gaps before solutions are developed.
Translate business needs into clear, actionable product requirements that align with organizational goals and technical implementation needs.
Develop and maintain user stories, acceptance criteria, business process documentation, success measures, and other supporting requirements.
Support the full product and feature delivery lifecycle, from initial discovery and requirements development through implementation, validation, release, and adoption.
Review completed features and functionality to confirm that solutions meet defined business requirements and intended user needs.
Coordinate business-user feedback, track outstanding questions or action items, identify blockers, and maintain visibility into progress and next steps.
Maintain an organized and well-defined product backlog in partnership with the Senior Product Manager and development team.
Help translate strategic product priorities into sequenced, sprint-ready work while identifying conflicting requests, unclear priorities, or dependencies that require further resolution.
Serve as an approachable resource for operational teams regarding product enhancements, system changes, feature updates, and related questions.
Support product demonstrations, end-user training, implementation communications, and other activities that help employees understand and successfully adopt new functionality.
Gather structured feedback following implementation and help evaluate whether deployed solutions continue to meet business needs.
Collaborate closely with Software Development, Business Intelligence, IT, and operational stakeholders to maintain alignment around requirements, scope, priorities, timelines, and expected outcomes.
Use data and analytical thinking to support product decisions, investigate business questions, and validate outcomes when appropriate.
Help identify opportunities to improve business processes, user experiences, internal systems, and the way teams work together.