Product Manager

SSI•Mobile, AL

About The Position

The Product Manager runs a product or product set as a line of business and is responsible for its entire lifecycle, from inception through sunset. The role manages product resources, approves detailed designs, supervises development, and implements application user-interface and web-based solutions. It ensures product messaging is conveyed across organizational functions, including leadership, finance, sales, implementation, and support. The Product Manager coordinates with stakeholders to develop and launch offerings on time and within budget; maintains product strategy, roadmaps, and feature development; gathers customer and market input; and serves as a product-line subject matter expert and evangelist. The role also contributes to go-to-market strategies, budget forecasting, strategic planning, product demonstrations, training, and thought leadership. Employees in this position share responsibility for information security and data protection under SSI’s Security-First Mindset. A bachelor’s degree or equivalent in Health Information Management or a related field is required, along with at least five years of experience in healthcare or a related field; revenue-cycle experience is preferred. A combination of experience and advanced education may be substituted. Past product-management experience and Pragmatic Institute Product Manager certification are preferred. Background checks and a drug test are required.

Requirements

Bachelor’s degree or equivalent in Health Information Management or a related field.
At least 5 years of experience in healthcare or a related field; revenue-cycle experience is preferred.
Excellent critical-thinking skills.
Strong ability to interface with the business and provide or suggest solutions.
Good problem-solving skills.
Ability to work under pressure and prioritize.
Excellent organizational skills and ability to handle multiple tasks effectively.
Ability to learn rapidly and work independently.
Ability to make independent judgment decisions with little or no supervision.
Ability to interact cordially and productively with coworkers.
Good customer-service skills and excellent verbal and written communication skills.
Strong proficiency in Microsoft Office.
Proficiency in spoken, written, and read English.
Ability to see clearly, with or without corrective lenses, and hear clearly, with or without aids.
Ability to use hands, fingers, and wrists repetitively with a computer keyboard and other office equipment.
Ability to travel regularly by airplane and automobile and potentially interact with out-of-town clients and attend trade shows up to 35% of the time.
Pass required background checks and drug test.

Nice To Haves

Past product-management experience.
Revenue-cycle experience.
Pragmatic Institute Product Manager certification.
A combination of experience and advanced education may be substituted for the stated education and experience requirements.

Responsibilities

Manage product lifecycle activities from inception through sunset, including resources and product plans.
Approve detailed designs, supervise development, and implement application user-interface and web-based solutions.
Ensure product messaging is conveyed to relevant organizational functions.
Coordinate with stakeholder departments to ensure new offerings include desired capabilities and launch on time and within budget.
Work with existing Product Managers to evaluate crossover of provider product offerings to the payer market.
Create and maintain comprehensive product roadmaps based on customer input, market analysis, and competitive intelligence.
Define, execute, and maintain product strategy and new feature development.
Provide strategic product demonstrations and presentations to targeted customers and prospects.
Act as a primary product evangelist and subject matter expert on the product line and competitive products.
Develop and apply healthcare-industry best practices to increase product value.
Support periodic budget forecasting and adjustments for application input on new business initiatives and corporate planning.
Assist with training new product managers and analysts.
Collaborate across departments on go-to-market strategies and work with Marketing to implement them.
Partner with technology teams and take ownership of defining product requirements.
Ensure a consistent, objective process is used to prioritize and select product enhancements.
Engage customers to understand the voice of the customer.
Monitor emerging trends and how they inform product development and user experience.
Follow the SSI Playbook Framework, keep commitments, meet timelines, and support client satisfaction.
Act as a positive role model and observe safety procedures and personnel policies.
Assist other departments with product-function training as needed.
Develop industry thought leadership through speaking, writing, and interview opportunities.
Perform other duties as assigned.
Follow the five pillars of the SSI Security-First Mindset: governance, accountability, awareness, preparedness, and collaboration.