Product Manager - Global Supplier Services

JPMorgan Chase & Co.•Plano, TX

About The Position

As a Product Manager in the Global Supplier Services (GSS) organization, you will help innovate product offerings and lead the end-to-end product life cycle. You will act as the voice of the customer and develop profitable products that provide customer value. You will guide product launches, gather feedback, and help ensure high-quality client experiences, with a focus on scalability, resiliency, and stability. The role works closely with cross-functional teams to deliver products that meet customer expectations. The position leads the product team responsible for invoicing and procurement. It also drives automation and agentic solutions for these workflows, using tools such as Ariba, Supplier Central, and Concur. You will partner with GSS operations teams, integrate third-party tools and platforms, and coordinate across product, operations, and support teams to deliver business objectives and customer value. Global Supplier Services manages the source-to-pay cycle, including supplier engagement, contract negotiation, risk assessments, customer experience, sourcing, third-party oversight, procurement and payment operations, supplier relationship management, and customer experience.

Requirements

At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Experience leading product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
Demonstrated experience managing product teams in invoicing and procurement, with a track record of delivering process improvements.
Strong understanding of automation technologies and agentic approaches in financial operations.
Proficiency with third-party invoicing tools such as Ariba and Concur, and custom platforms such as Supplier Central.
Excellent stakeholder management skills and ability to collaborate across operations and support organizations.
Ability to translate operational needs into strategic product requirements and actionable roadmaps.

Nice To Haves

Prior experience working in a highly matrixed, complex organization.
Prior experience leading cross-functional teams in a support or shared services environment.
Familiarity with procurement best practices and compliance requirements in large, matrixed organizations.
Experience implementing automated solutions for invoicing and procurement processes.
Strong analytical skills to assess product performance and identify opportunities for agentic improvements.
Ability to drive adoption of new technologies and tools within operational teams.

Responsibilities

Develop a product strategy and vision that delivers value to customers.
Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
Build frameworks and track product success metrics, including cost, features and functionality, risk posture, and reliability.
Lead and mentor the product team responsible for invoicing and procurement, fostering strategic thinking and innovation.
Drive automation initiatives and agentic solutions to optimize invoicing and procurement workflows, using tools such as Ariba, Supplier Central, and Concur.
Collaborate with GSS operations invoicing and procurement teams to identify pain points and deliver scalable product enhancements.
Integrate third-party tools and platforms into the product ecosystem to support seamless operations.
Act as a liaison between product, operations, and support teams to align business objectives and customer value delivery.

Benefits

Competitive total rewards package, including base salary based on role, experience, skill set, and location.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.
Additional benefits and programs based on eligibility.