Product Manager - Global Supplier Services

JPMorganChase • Plano, TX

6d

About The Position

As a Product Manager in the Global Supplier Services (GSS) organization, you will help shape product innovation, deliver customer value, and lead products through their end-to-end life cycle. You will act as the voice of the customer and develop profitable, scalable products, guiding launches, gathering feedback, and supporting high-quality client experiences. You will work closely with cross-functional teams to ensure product scalability, resiliency, and stability.

The role focuses on products supporting invoicing and procurement. You will lead and mentor the product team, drive automation and agentic solutions, and collaborate with GSS operations teams to identify pain points and deliver scalable enhancements. You will also integrate third-party tools and platforms and coordinate with product, operations, and support teams to align business objectives with customer value.

Requirements

• At least 5 years of experience or equivalent expertise in product management or a relevant domain.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated experience managing product teams in invoicing and procurement, with a record of delivering process improvements.
• Strong understanding of automation technologies and agentic approaches in financial operations.
• Proficiency working with third-party invoicing tools such as Ariba and Concur, and custom platforms such as Supplier Central.
• Excellent stakeholder management skills and ability to collaborate across operations and support organizations.
• Ability to translate operational needs into strategic product requirements and actionable roadmaps.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.
• Prior experience leading cross-functional teams in a support or shared services environment.
• Familiarity with procurement best practices and compliance requirements in large, matrixed organizations.
• Experience implementing automated solutions for invoicing and procurement processes.
• Strong analytical skills to assess product performance and identify opportunities for agentic improvements.
• Ability to drive adoption of new technologies and tools within operational teams.

Responsibilities

• Develop product strategy and vision that deliver value to customers.
• Manage discovery efforts and market research to identify customer solutions and incorporate them into the product roadmap.
• Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
• Build frameworks and track key product success metrics, including cost, features and functionality, risk posture, and reliability.
• Lead and mentor the product team responsible for invoicing and procurement, fostering strategic thinking and innovation.
• Drive automation initiatives and agentic solutions to optimize invoicing and procurement workflows, using tools such as Ariba, Supplier Central, and Concur.
• Collaborate with GSS invoicing and procurement operations teams to identify pain points and deliver scalable product enhancements.
• Integrate third-party tools and platforms into the product ecosystem to support seamless operations.
• Act as a liaison among product, operations, and support teams to align business objectives and customer value delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed