Product Manager - Hybrid
About The Position
The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins. This role involves building a feature/product/channel roadmap, leading product discovery, and working with UX, tech, and business partners to design experiments. The Product Manager will create and define product stories with acceptance criteria, develop a deep understanding of customers through data and research, and interact with vendors for platform support and upgrades. They will also explore and propose new technologies, identify and mitigate risks, and collaborate with technology and channel partners to create and implement online identity management and authentication processes. A passion for creating user-friendly experiences, creating release plans, and monitoring performance through KBIs and production support metrics are key. The role requires building trusted relationships with stakeholders and providing first-line support to internal teams and sales staff.
Requirements
- Bachelor’s degree in computer science, engineering, or business
- Prior product management experience with online security, authentication, fraud, and/or digital identity
- Strong communication and presentation skills
- Superior analytical ability with attention to detail
- Ability to influence and drive outcomes
- Documented experience in agile product development
- Experience with user testing and competitive intelligence
- Experience with the Financial Services industry
Nice To Haves
- Have a passion for creating easy to use, understand and accept experiences
- The ideal candidate will have a strong interest/passion for our industry
- Comfortable dealing with ambiguity
Responsibilities
- Build a feature/product/channel roadmap to articulate and drive the priorities of the group
- Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
- Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
- Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
- Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
- Explore, evaluate, and propose technologies and techniques that fit the needs of the various channels
- Identify risks in current & proposed solutions; recommend resolutions, controls, or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriate
- Work with technology partners and vendors to create authentication techniques
- Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
- Create a release plan in coordination with the scrum team and other lines of business
- Create reporting on KBIs and production support metrics and monitor performance
- Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
