Product Manager, Orchestration Platform

Felix Technologies•Miami, FL

2d•Remote

About The Position

Félix is hiring a senior product manager to lead its orchestration platform, a core infrastructure layer that manages remittance transactions end to end. The platform handles long-running, stateful workflows from the customer initiating a transfer through routing, compliance checks, partner calls, payouts, reconciliation, retries, and compensation when a step fails. Remittance is the first product on the platform, with the goal of enabling future products to use the same layer rather than build their own transaction orchestration. The role defines the platform’s scope, guarantees, and non-goals; determines which capabilities belong in the platform versus consuming products; and guides the platform’s evolution as additional products onboard. It also defines the contracts, documentation, onboarding, and observability tools that enable teams to build on and operate the platform. The Product Manager owns the platform engineering team’s roadmap and success metrics, balancing remittance reliability with platform investment, and represents the platform to operations, compliance, and finance while partnering with the engineering lead on architecture decisions with product consequences.

Requirements

At least 5 years of product management experience, including at least 3 years owning a platform, infrastructure, API, or backend product primarily serving other engineering teams; equivalent competencies will also be considered.
Experience shipping a product other teams built on, understanding the consequences of its abstractions, and describing what could have been done better.
Strong grounding in distributed-systems concepts, including asynchronous processing, eventual consistency, at-least-once delivery, idempotency, compensation versus rollback, and failure modes of long-running workflows.
Ability to participate as a peer in design discussions with senior engineers.
Experience in payments, remittance, banking, ledger, or transaction processing, with sufficient understanding of settlement, reconciliation, payout partners, and compliance screening to distinguish domain-specific logic.
Exceptional written communication, including the ability to create specifications and contracts that others can rely on.
Comfort working directly with data, including querying, reading dashboards, and investigating anomalies without an intermediary.
A track record of saying no to powerful internal stakeholders and being right often enough that they continued to seek the candidate’s input.

Nice To Haves

Hands-on product experience with a workflow or durable-execution engine such as Temporal, Cadence, Step Functions, Camunda, or an in-house equivalent.
Experience owning platform reliability outcomes, not just features.

Responsibilities

Define the orchestration platform’s boundaries, guarantees, and non-goals.
Decide which capabilities should be platform primitives and which belong in consuming products, and maintain those boundaries under pressure.
Own the sequencing and core changes required before a second product can onboard, as well as remittance’s migration approach as the platform evolves.
Define the contracts teams build against, including workflow interfaces, idempotency, retry and compensation semantics, timeouts, state visibility, and SLAs.
Create the documentation, onboarding, and observability tooling that make the platform self-serve and operable.
Run the platform engineering team’s roadmap, balancing remittance reliability against platform investment.
Own platform success metrics, including workflow success rates, time to completion, manual intervention rate, time to resolve stuck workflows, and time to integrate.
Represent the platform to operations, compliance, and finance.
Partner with the engineering lead on architecture decisions that have product consequences.