Product Manager, Orchestration Platform

Felix Technologies•New York, NY

2d•Remote

About The Position

Félix is hiring a senior product manager to own its orchestration platform, a core infrastructure layer that manages remittance transactions end to end, including routing, compliance checks, partner calls, payouts, reconciliation, retries, and compensation when steps fail. Remittance is the platform’s first product; the company intends for future products to use this layer rather than build their own transaction orchestration. The role defines the platform’s boundaries, guarantees, and non-goals; determines which capabilities are shared platform primitives versus product-specific features; and leads the work needed to onboard a second product and evolve the platform while migrating remittance. The product manager defines the interfaces, semantics, documentation, onboarding, and observability that engineering teams need to use and operate the platform. They run the platform engineering team’s roadmap, balance remittance reliability with platform investment, and own platform success metrics. They also represent the platform to operations, compliance, and finance, and partner with the engineering lead on architecture decisions with product implications.

Requirements

At least 5 years of product management experience, including at least 3 years owning a platform, infrastructure, API, or backend product primarily used by other engineering teams; equivalent competencies will also be considered.
Experience shipping a product or platform that other teams built on, living with the consequences of its abstractions, and discussing concretely what went wrong.
Strong grounding in distributed-systems concepts, including asynchronous processing, eventual consistency, at-least-once delivery, idempotency, compensation versus rollback, and failure modes of long-running workflows.
Ability to participate as a peer in design discussions with senior engineers.
Experience in payments, remittance, banking, ledger, or transaction processing, with enough understanding of settlement, reconciliation, payout partners, and compliance screening to distinguish domain-specific logic.
Exceptional written communication; specifications and contracts will serve as references for others.
Comfort working directly with data, including querying, reading dashboards, and investigating anomalies without an intermediary.
A track record of saying no to powerful internal stakeholders and being right often enough that they continued to seek the candidate’s input.

Nice To Haves

Hands-on product experience with a workflow or durable-execution engine such as Temporal, Cadence, Step Functions, Camunda, or an in-house equivalent.
Experience owning platform reliability outcomes, not just features.

Responsibilities

Define the orchestration platform’s boundaries, guarantees, and non-goals.
Decide which capabilities are platform primitives and which belong in consuming products, and maintain those boundaries under pressure.
Own the sequencing and core changes needed before a second product can onboard, as well as the remittance migration approach as the platform evolves.
Define the contracts teams build against, including workflow interfaces, idempotency, retry and compensation semantics, timeouts, state visibility, and SLAs.
Develop the documentation, onboarding, and observability tooling that make the platform self-serve and operable.
Run the platform engineering team’s roadmap, balancing remittance reliability against platform investment.
Own platform success metrics, including workflow success rates, time-to-completion, manual intervention rate, time to resolve stuck workflows, and time-to-integrate.
Represent the platform to operations, compliance, and finance.
Partner with the engineering lead on architecture decisions that have product consequences.