Product Manager

ChargerHelp

18h

About The Position

ChargerHelp! Inc., a California-based tech company, offers impactful solutions that power-up the EV ecosystem by providing Reliability as a Service (RaaS), data-driven insights via our EMPWR platform. We pride ourselves on being a trusted partner within our industry. In the EVSE landscape, we're not just solving a challenge; we're driving the charge towards a sustainable future. Our mission is crystal clear: maximizing EV charging station uptime to unlock the full potential of mass EV adoption. Through innovation, integrity, and an unwavering commitment to quality and safety, we foster a culture of excellence and trust. If you join us you’ll be part of a dynamic team that’s leading EV reliability. Together, we're not just changing the industry; we’re helping shape the future of transportation and environmental sustainability.

Requirements

5–7 years of product management experience in a technical environment - SaaS, platform, or complex hardware-software product. Engineering-led org experience strongly preferred.
Demonstrated success delivering complex software products end-to-end, from discovery through launch and iteration, with measurable outcomes.
Technical fluency spanning systems architecture, integrations, APIs, and data flows. You earn engineering credibility without needing things explained twice.
Proven ability to write PRDs that engineers can build from without follow-up questions, with clear acceptance criteria, edge cases, and success metrics defined.
Deep customer empathy with the ability to design products around real-world operational needs.
Strong cross-functional communication skills and experience that is clear and structured with both technical and non-technical audiences.
Comfort and enthusiasm working in a CEO-led product environment; you see direct access to a founder as an accelerant, not a constraint.
Experience in EV charging, energy systems, grid-edge technology, mobility, or a similarly complex technical industry.
Familiarity with field service, workforce management, or IoT product environments.
Background with diagnostic platforms, reliability tooling, or analytics-driven operational products.
Experience at a startup or early-stage company where you have built product practices from scratch.
Prior exposure to enterprise SaaS GTM working alongside Sales and Customer Success to land and expand.
Execution-First: Strong bias for shipping. You create clarity from ambiguity, not analysis paralysis. You know when a decision is good enough to move on.
A disciplined product operations rhythm: weekly engineering reviews, regular roadmap communications, and a well-groomed, PRD-backed backlog at all times.
Product launches that are tightly coordinated with go-to-market teams. Sales and CS are never caught off guard by what shipped.
Customer insights flowing continuously into prioritization and discovery is a habit, not an event.
ChargerHelp is seen internally and externally as an organization that ships reliably and communicates clearly about its product.

Responsibilities

Translate the CEO's product direction into a clear, sequenced, quarterly roadmap across software, diagnostics, field enablement, and data products.
Maintain and communicate the roadmap to all stakeholders: Engineering, Sales, Customer Success, Operations, and executive leadership.
Apply prioritization frameworks to ensure transparent, data-informed sequencing decisions.
Manage the backlog end-to-end: grooming, sprint planning, and ensuring engineering always has a clear, unambiguous queue.
Balance investment across new features, platform improvements, and technical debt in collaboration with engineering leadership.
Write precise, complete PRDs and user stories with clear acceptance criteria, edge cases, and success metrics for every feature shipped.
Lead product discovery: customer interviews, usability sessions, field technician feedback and convert insights directly into requirements.
Partner daily with engineering to clarify scope, resolve ambiguity, and keep delivery on track without creating process overhead.
Own the full product lifecycle from concept through launch, iteration, and deprecation.
Define and track product health metrics: uptime, diagnostic accuracy, feature adoption, and operational workflow efficiency.
Serve as the connective tissue between Engineering, Operations, Sales, Customer Success, and Field Services — ensuring everyone knows what's shipping and when.
Coordinate product launches end-to-end: release notes, enablement materials, Sales and CS briefings, and customer communications.
Facilitate weekly product reviews with engineering and bi-weekly roadmap syncs with the executive team.
Identify and surface cross-functional risks early - technical, operational, and timeline so they can be resolved before they block delivery.
Conduct continuous customer discovery across charging networks, site hosts, utilities, and field technicians to keep requirements grounded in operational reality.
Monitor the competitive landscape and surface relevant market shifts, regulatory changes, or technology trends that should influence roadmap priorities.
Provide Sales and Customer Success with product positioning support, FAQs, and competitive talking points aligned to the current roadmap.
Track product usage, uptime metrics, and diagnostic performance ensuring teams have visibility into whether what we're shipping is working.
Design and run pilots and lighthouse programs to validate product decisions before broad rollout.
Use data to inform prioritization, measure feature health, and drive continuous improvement cycles.
Maintain awareness of EV charging industry standards, cybersecurity requirements, privacy regulations, and accessibility guidelines as they affect product decisions.
Flag product risk (technical, regulatory, and operational) early and ensure they are surfaced to the CEO and engineering leadership.
Support build-vs-buy evaluation with structured research and recommendation framing.
Serve as the connective force between Engineering, Operations, Sales, Partnerships, Customer Success, and Finance.
Facilitate alignment around outcomes, timelines, and responsibilities.
Establish scalable processes that support transparent communication and cross-functional execution.
Prepare product updates and roadmap communications for the executive team.