Product Manager

Toyota • Plano, TX

1d

About The Position

Toyota Financial Services is seeking a customer-focused Product Manager to own the end-to-end vehicle discovery and inventory experience. The role centers on an AI-powered search agent that interprets shopper intent, reasons over vehicle inventory, and guides customers to relevant results. The Product Manager will own both the quality of the inventory data foundation and the intelligent discovery experience, working with AI/ML engineering, engineering, and design to improve customer outcomes. This is a product ownership role, not project management, and calls for someone who can move quickly in an ambiguous environment while navigating a large enterprise.

The Product Manager will regularly speak with shoppers, use data to identify discovery problems, and make prioritization decisions based on customer feedback and business impact. They will define strategy and success measures, ship incrementally, and continuously evaluate and improve the experience. Applicants must be authorized to work in the United States without current or future Toyota immigration support or sponsorship.

Toyota describes a team-oriented, flexible, and respectful work environment, with professional growth and development opportunities and benefits that include vehicle programs, health and wellness plans, retirement contributions, paid time off, and tax-advantaged accounts.

Requirements

• 7+ years of product management experience on consumer-facing digital products.
• Experience with search, relevance, filtering, or data-heavy discovery products, with understanding of how data quality and ranking affect customer findability.
• Experience defining AI-powered product experiences such as conversational agents, natural-language or semantic search, LLM-driven features, or recommendation systems.
• Hands-on data skills, including comfort querying large datasets and using aggregations to understand behavior and measure quality.
• A track record of shipping products that customers use.
• Experience working directly with engineering teams in an agile environment to ensure the product vision is effectively built.
• Strong written communication skills and the ability to write clear product briefs for engineering, design, and business stakeholders.
• Ability to work with ambiguity, move quickly, and bring stakeholders along with patience and confident leadership.
• Passion for modern product management practices and AI-powered tooling, including exploring how AI can accelerate discovery, analysis, and delivery.
• Authorization to work in the United States without requiring Toyota immigration-related support or sponsorship now or in the future.

Nice To Haves

• Experience in automotive, fintech, lending, or marketplace products.
• Experience integrating and normalizing third-party data feeds at scale.
• Experience building products involving regulatory or compliance considerations.
• Experience writing a PR/FAQ or similar working-backwards product document.

Responsibilities

• Own the vision and implementation of the AI-powered discovery experience, including natural-language and conversational query interpretation, inventory reasoning, relevance ranking, faceting, filtering, and shopper guidance.
• Partner with AI/ML engineering to evaluate and continuously improve the agent, including prompt and retrieval strategies and measures of answer quality, relevance, and trust.
• Own the definition and quality of inventory data, including ingestion, normalization, and enrichment pipelines.
• Talk to customers regularly through usability tests and discovery interviews, and use findings to shape the product.
• Define product strategy through PR/FAQs and PRDs that explain the customer problem, solution, and success measures.
• Prioritize based on data, customer feedback, and business impact.
• Partner with engineering and design, defining what should be built and why.
• Ship incrementally by defining releases and acceptance criteria and getting working software to users quickly.
• Define findability and conversion success metrics, build dashboards, and use data to guide future product decisions.

Benefits

• Professional growth and development programs.
• Tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program, if applicable.
• Comprehensive health care and wellness plans for the entire family.
• Toyota 401(k) Savings Plan with company match and an annual retirement contribution regardless of employee contributions.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-advantaged accounts, including Health Savings Account, Health Care FSA, and Dependent Care FSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed