Product Manager

Abbott•Madison, WI

About The Position

The Product Manager partners with product and business team members to define solutions aligned with customer needs and business objectives. The role works with business stakeholders, development teams, design, and other cross-functional teams to support a product-area roadmap and drive product development for digital solutions or customer experiences. The Product Manager gathers business requirements, understands problem spaces, defines user stories and acceptance criteria, and verifies that development work meets stakeholder requirements. The position supports projects of low to medium complexity and helps ensure business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. The role serves as a voice of the customer, translates user and business needs into requirements, supports acceptance criteria definition, and uses KPIs and metrics to monitor product success. It maintains product and process documentation, supports implementation and quality activities, reviews and accepts squad work as applicable, and helps manage and prioritize the product backlog. The Product Manager collaborates across functions and with customers and business partners, communicates product updates and releases, and provides continuous-improvement recommendations. The position is based at 1 Exact Lane in Madison, United States, has a standard work shift, and requires travel 10% of the time. The position requires continuous sitting for prolonged periods and keyboard use for at least 50% of the workday.

Requirements

Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or a field relevant to the essential duties; alternatively, a high school diploma or GED plus 4 years of relevant experience in lieu of a bachelor’s degree.
At least 4 years of relevant professional experience.
Familiarity with Agile methodologies and product management tools such as JIRA, Trello, or Asana.
Understanding of software development processes.
Ability to perform the essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Ability to collaborate and operate in a cross-cultural, complex matrixed environment and build consensus across functions.
Excellent interpersonal and communication skills.

Nice To Haves

Experience in life science, healthcare, bioinformatics, wellness, or digital health.
Knowledge of digital analytics tools such as Adobe Analytics, Tableau, or Google Analytics; A/B testing tools such as AB Tasty, Optimizely, or MoEngage; and/or design tools such as Adobe XD, Figma, or Sketch.

Responsibilities

Serve as the voice of the customer for stakeholders in one product area and support delivery teams.
Translate user and business needs into high-level requirements for low- to medium-complexity assignments, using a structured process to gather, analyze, document, and manage changes; assess and recommend solutions based on cost-benefit analysis and alignment with business strategy.
Assist in defining acceptance criteria for product features and ensure the delivery team understands them.
Define KPIs and metrics, monitor product performance, analyze data, and make data-driven decisions to improve outcomes.
Maintain documentation, including gap analyses, business process flow charts, decision tables, features, and business requirements documents.
Provide input and support during implementation, compose standard operating procedures, and participate in design reviews and walkthroughs.
Collaborate with Quality Engineering to define product requirements and acceptance criteria for test plans and test cases, ensuring quality, performance, and reliability.
Monitor product performance after implementation and proactively recommend continuous improvements.
Collaborate with engineering, design, marketing, sales, and customer support teams to support product development and launch.
Facilitate cross-department communication and alignment to achieve product goals.
Participate in squad ceremonies, review completed work, provide feedback, and accept work as applicable.
Assist with grooming and prioritizing the product backlog to keep work aligned with product strategy and OKRs.
Develop and maintain relationships with customers and business partners to drive satisfaction.
Communicate product updates and releases to internal and external stakeholders.
Uphold the company mission and values, comply with Quality Management System policies and procedures, maintain regular and reliable attendance, and model an inclusion mindset.