Product Manager - Global Uptime, Digital Product

Ford Motor Company • Dearborn, MI

4h • $99,100 - $149,000 • Hybrid

About The Position

Ford’s Integrated Services organization creates customer experiences by integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro. The Vehicle Care organization is transforming Ford’s service experience by reducing vehicle downtime, increasing transparency, and developing data-driven solutions for dealers globally.

The Product Manager leads development of platforms and tools that help Ford and dealerships diagnose and repair vehicles and communicate more quickly, moving service from reactive to predictive. This role defines product strategy, roadmaps, and success metrics for experiences used by Ford internal teams and dealerships. The Product Manager collaborates with engineering, design, data science, and business stakeholders across the globe to improve dealer efficiency and support Ford’s commitment to caring for customers’ time.

Requirements

• Bachelor’s degree.
• At least 5 years of product management experience in the technology industry.
• Ability to use Jira for agile project management, including sprint planning, issue tracking, and reporting.
• Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products, including understanding hardware and software systems needed to bring consumer products to market in these sectors.
• Ability to achieve goals in an innovative, fast-paced environment and evolve product strategy based on research, data, and industry trends.
• Problem-solving, organizational, and analytical skills.
• Passion for customers and their needs, and for building and shipping products that meet those needs.
• Successful product launch experience in a matrix organization and ability to manage products in production and their backlogs.
• Leadership skills and experience managing stakeholders, including Design and Engineering teams across the organization.
• Strong verbal and written communication skills, including experience creating Product Requirements Documents.
• Strong data analysis skills.
• Familiarity with Agile Software Methodologies.
• Curiosity about new technologies and a desire for continuous learning.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• At least 8 years of software product management experience.
• Experience with automotive service operations or dealership software products.
• Experience using Figma for collaborative design workflows, including version control and feedback integration.

Responsibilities

• Define the strategic vision and roadmap for dealer-facing software products that enable faster repairs, seamless communication between dealers and Ford subject matter experts, and proactive service experiences.
• Translate dealer and Ford business needs into actionable product requirements, leading delivery of tools and platforms for unified case management, performance metrics, and SLA adherence.
• Drive experimentation, learning, and continuous improvement through data-driven decision-making and cross-functional alignment.
• Balance near-term operational needs with long-term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem.
• Build working relationships with global teams and understand differences across retail and commercial service operations, systems, and products.
• Own, track, and report key product metrics to leadership.
• Represent Vehicle Care service in executive and cross-functional reviews, influencing priorities and investment decisions.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Active employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including time between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level