Product Manager - R01564936

Brillio • Jersey City, NJ

3d

About The Position

Brillio is seeking an AI Product Manager with deep healthcare domain experience (preferably pharmacy services) to drive rapid experimentation and delivery of AI-enabled products. This role will work at the intersection of business, clinical workflows, operations, and technology to identify high-impact opportunities, design solutions, and rapidly test and scale AI-driven capabilities across pharmacy and patient service journeys. This is a hands-on, execution-oriented role focused on turning ideas into measurable outcomes quickly.

Requirements

• 6–10+ years in Product Management or Product Ownership
• Strong healthcare domain experience, preferably in Pharmacy services (specialty pharmacy preferred), Patient services / HUB services, Payer or PBM ecosystems
• Proven experience working on data-driven or AI-enabled products
• Demonstrated ability to drive rapid experimentation and MVP delivery
• Strong ability to work across business, clinical, and technical teams

Nice To Haves

• Experience with Prior Authorization (PA), Benefits Verification (BV), or patient onboarding workflows
• Experience with Call center / omnichannel patient engagement platforms
• Familiarity with LLMs / Generative AI applications
• Familiarity with workflow automation tools
• Familiarity with Data platforms (e.g., modern data stack)
• Experience in regulated environments (HIPAA, compliance constraints)

Responsibilities

• Identify & Prioritize High-Impact AI Use Cases: Work with business, operations, and clinical stakeholders to identify opportunities across Benefits verification (BV) / Prior Authorization (PA), Patient onboarding & education, Adherence & refill management, Call center / pharmacist workflows. Translate business pain points into clear problem statements and opportunity areas.
• Drive Rapid Experimentation: Convert ideas into testable hypotheses and experiments. Design MVPs and pilots using AI/LLM capabilities, workflow automation, and data-driven decisioning. Run fast iteration cycles: Prototype → test → learn → refine. Define success metrics and evaluate outcomes quickly.
• Build & Deliver AI-Enabled Products: Own end-to-end product lifecycle: Problem definition → solution design → development → launch → iteration. Partner with Engineering, Data Science, and Design teams to build scalable, production-ready solutions and integrate AI into real workflows. Ensure usability for frontline users (pharmacists, agents, care teams).
• Bridge Business, Clinical, and Technology Teams: Act as a translator between business/operations (pharmacy, patient services) and technology (engineering, AI/ML teams). Ensure solutions are operationally feasible, clinically appropriate, and technically scalable.
• Embed AI into Real Workflows: Design solutions that augment human decision-making (not replace blindly), incorporate human-in-the-loop controls, and fit seamlessly into existing systems (CRM, workflow tools, call center platforms). Drive adoption across end users.
• Measure Impact & Scale: Track operational efficiency (e.g., reduced handling time, faster approvals), experience metrics (patient, agent, pharmacist), and business outcomes (conversion, adherence, cost reduction). Scale successful pilots into broader deployment.

Benefits

• Know what it’s like to work and grow at Brillio: Click here
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed