Product Manager

JPMorganChase•Fort Worth, TX

About The Position

As a Product Manager in Wholesale Lending Services, you are a core leader responsible for innovating product offerings and leading the end-to-end product life cycle. You act as the voice of the customer and develop profitable products that provide customer value. You guide product launches, gather feedback, and support high-quality client experiences. Working closely with cross-functional teams, you deliver products with a focus on scalability, resiliency, and stability that meet customer expectations. The role includes defining product strategy and vision, managing discovery and market research, maintaining the product backlog, and tracking success metrics such as cost, functionality, risk posture, and reliability. You make decisions about scope and delivery tradeoffs, define workflows and controls, establish audit-ready traceability, and partner with technology and governance stakeholders. You also drive end-to-end integration, backlog readiness, predictable delivery, and continuous improvement based on product performance, root causes, and control effectiveness.

Requirements

At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
Ability to translate operational complexity into clear requirements and defensible priorities.
Strong decision-making skills and ability to communicate rationale aligned with outcomes, risk posture, and feasibility.
Prior experience owning a backlog and defining outcomes in a regulated or control-focused environment.
Ability to operate effectively across delivery, governance, controls, and auditability.
Ability to bring clarity to ambiguity and shape problems into actionable work.
Ability to define acceptance criteria that withstand operational scrutiny and fit the operating model.
Experience working across multiple systems and teams in integration-heavy, end-to-end workflows.
Strong stakeholder management skills, including serving as the single source of truth for business intent and outcomes.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization.
Experience partnering with risk, compliance, audit, or control functions to design traceable and testable controls.
Experience building and using product metrics to reduce exceptions and operational friction.
Experience delivering modernization in systems of record and integration-heavy landscapes.
Familiarity with scaled Agile delivery practices and regulated delivery governance.
Domain exposure to insurance operations or lender insurance processes.
Ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.

Responsibilities

Develop product strategy and vision that deliver value to customers.
Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
Build the framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
Make authoritative decisions on scope, requirements, assumptions, and delivery tradeoffs to maximize outcomes.
Define workflows, controls, and audit-ready traceability expectations for delivered solutions.
Partner with technology and governance stakeholders to align intent, constraints, and delivery approach.
Drive end-to-end integration across platforms, vendors, and operational handoffs.
Own backlog refinement and readiness to support releasable increments and predictable delivery.
Establish and monitor product metrics tied to quality, cycle time, and exception reduction.
Lead continuous improvement by reviewing performance, root causes, and control effectiveness.