Product Manager

Vistance Networks•Sunnyvale, CA

14h

About The Position

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. RUCKUS Networks builds and delivers networking SaaS platforms powered by licensing frameworks and IT backend applications that underpin product functionality and business operations. We are seeking an junior level Product Manager with strong analytical skills and a strong execution mindset to help support and improve these foundational capabilities. In this role, you will work on well‑defined SaaS components related to licensing systems, entitlement management, and data integrity and flow, collaborating closely with Engineering, DevOps, IT, Sales, and Customer Support. This position is well suited for someone interested in developing expertise in platform fundamentals and becoming effective working across interconnected systems. This role is ideal for someone who values long‑term ownership, is motivated by learning and mastering a critical product domain and is interested in building deep expertise over time within a defined and important area of the platform. You will take ownership of defined areas, including hands‑on investigative work to validate and improve licensing capabilities and data integrity, while developing strong foundational product management skills.

Requirements

Bachelors or Masters degree with 1-3 years of experience in Product Management, Product Operations, Technical Operations, or a related analytical rolewithin a SaaS or technology company
Strong analytical and problem‑solving skills with attention to detail
Interest in learning product management fundamentals, including requirements definition, cross‑functional collaboration, and lifecycle execution
Ability to work effectively with Engineering, IT, DevOps, Sales, and Support teams in a collaborative environment
Experience using SQL‑based queries or similar tools to extract, validate, and analyze data
Proficiency with Microsoft Excel for data analysis and reporting
Exposure to CRM or enterprise systems; Salesforce experience is a plus
Clear written and verbal communication skills, with the ability to explain findings and issues to both technical and non‑technical audiences
Organized, proactive, and comfortable managing multiple tasks in a fast‑paced environment
Bachelor’s degree in a technical or analytical field (e.g., Computer Science, Engineering, Information Systems), or equivalent experience

Responsibilities

Help translate customer issues, internal requests, and operational needs into clear product requirements, user stories, and backlog items within defined product areas
Participate in the product lifecycle for backend and platform capabilities, including definition, delivery support, release readiness, and post‑launch monitoring
Analyze product and operational data across multiple systems to identify inconsistencies, gaps, or recurring issues, and partner with cross‑functional teams to help resolve them
Assist in tracking and reporting product health and operational metrics, helping surface insights that support continuous improvement
Partner closely with Engineering and DevOps teams to support implementation, testing, and validation of platform changes
Work with IT and Customer Support teams to investigate customer‑impacting issues related to licensing, entitlements, or backend systems
Collaborate with Sales and business stakeholders to understand how licensing workflows and backend systems support customer and commercial processes
Help support the development and evolution of licensing capabilities to improve customer experiences and adapt to changing business needs
Help identify operational inefficiencies or data quality issues and assist in driving resolutions across teams
Contribute to maintaining data quality, documentation, and operational standards that support accurate reporting and reliable execution