Product Manager

Agave•San Francisco, CA

87d•$90,000 - $160,000•Onsite

About The Position

We are hiring a hands-on, technical builder to help us scale our product to hundreds of customers. This role requires embodying opposite traits: diving deep into the technical nuances of source systems, building data models, and translating complex business logic to engineers, while also working 1:1 with customers to define requirements, onboard them, run demo meetings, and negotiate deliverables. The Product Manager will interface daily between engineers, customers, and partners, acting as a strong generalist in an early-stage company. No prior construction experience is necessary.

Requirements

Hands-on builder, focused on product execution and delivery, not management, strategy, or market research.
Technical proficiency: at least 1 year experience working closely with APIs, databases, SQL, Postman, and similar tools (coding not required).
1+ year experience in software: at least 1 year of full-time experience working for a software company in a data analyst, product, or other technical role. Exceptional new grads with substantive internships will be considered.
High ownership and conscientiousness: able to manage many threads at once without sacrificing quality.
Meticulous attention to detail: structured thinker who accounts for edge cases and tests thoroughly.
Clear and concise communication: oral and written, with a love for writing crisp documentation.
Uncanny ability to deliver results: get the job done consistently and do any task needed to deliver on time.
Comfortable with customers: able to work with a wide range of customers, onboard new ones, run demo meetings, negotiate timelines, and communicate clearly over Slack, Zoom, and email.
Willingness to work in-person in SF 5 days per week.

Nice To Haves

Experience interfacing with customers (e.g. running user interviews, demoing SaaS products).
Experience building technical products (e.g. APIs, developer tools) alongside software engineers and shipping products on tight timelines.
Knowledge of basic accounting, as many use-cases relate to automating financial workflows.

Responsibilities

Investigate new source systems to integrate with (data models, business logic, APIs, etc.) and become our go-to subject matter expert on each.
Research and define the structure for new data models we launch (schemas, interrelations with other models, how to standardize each across dozens of systems, etc.).
Write detailed documentation (e.g. runbooks, FAQs) explaining source systems, data models, and API features for internal reference and for our customers to use self-service.
Troubleshoot ad hoc issues with integrations and data models, helping our software engineers debug and resolve errors, and unblock our customers from launches and expansions.
Build and own customer and partner relationships. Work end to end with both software startups and construction companies, from sales/demos to scoping requirements, from onboarding to roll-out.
Translate customer needs to detailed product requirements our software engineers can code against.
Assist sales team in customer demos, showing product functionality, refining customer requirements, and driving toward winning their business.