Product Manager

OrthoFiQuinte West, ON
$100,000 - $130,000Hybrid

About The Position

OrthoFi is hiring two Product Managers, each to own one of our platform products: AcceptCare and OrthoBanc. AcceptCare is OrthoFi's patient treatment presentation and financing tool, used at the point of sale to show patients their care costs and payment options. OrthoBanc is OrthoFi's patient payment and accounts receivable platform, managing payment plans, collections, and the ongoing financial relationship between practice and patient. As a Product Manager, you will own the full product lifecycle for your assigned platform, including discovery, roadmap development, delivery, product support, and go-to-market strategies. You will collaborate with a Director-level leader and an engineering team, contributing your product expertise to the evolution of each platform within OrthoFi's broader product architecture. This role requires an individual who is not only capable of execution but also instrumental in shaping product direction and driving performance.

Requirements

  • 3-5 years of product management experience with demonstrated ownership across the full product lifecycle
  • Proficiency in running discovery, writing requirements, prioritizing a backlog, and measuring outcomes
  • Data fluency: ability to form a hypothesis, pull or request data to test it, and communicate findings
  • AI fluency: a working understanding of AI tools and curiosity about their product leverage
  • Clear, direct communication: comfortable in customer conversations, sprint planning meetings, and roadmap reviews with leadership
  • Ownership mentality: ability to follow problems through to resolution

Nice To Haves

  • Experience in vertical SaaS, healthtech, fintech, or a similarly complex B2B environment
  • Understanding of building for SMB operators in a regulated context

Responsibilities

  • Own your platform product roadmap: Prioritize with rigor, communicate clearly, and keep your Director informed on tradeoffs
  • Lead discovery: Talk to practices and internal ops to understand where the product falls short and where the opportunity is
  • Drive delivery: Act as product owner for your engineering team, write requirements, manage the backlog, participate in sprint ceremonies, and stay close through release
  • Manage production support: Triage issues in your domain, identify patterns, and use them as a signal for where the product needs systematic improvement
  • Coordinate go-to-market: Work with Customer Success, Marketing, and Operations to ensure new capabilities land with clarity and adoption
  • Contribute to platform rationalization: Develop a grounded point of view on how your platform fits within OrthoFi's long-term product architecture and surface that perspective to your Director
  • Partner across the product org: Coordinate with PMs in adjacent domains to account for upstream and downstream effects

Benefits

  • Full medical, dental, and vision plans
  • Flexible PTO
  • Employer HSA contribution
  • 9 Company Paid holidays
  • 401(k) match, 3% after 90 days of employment
  • Supportive culture with one-of-a-kind growth opportunities
  • Hybrid in-office and work at home (2 days in-office Tuesdays and Thursdays)
  • Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
  • Company and team outings
  • Peer-to-peer recognition program
  • Vendor discounts
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