Product Manager

Toyota North America • Plano, TX

4d

About The Position

Toyota Financial Services is seeking a customer-focused Product Manager to own the discovery and inventory experience end-to-end. The role centers on an AI-powered search agent and defining how it interprets shopper intent, reasons over inventory, ranks relevant results, and guides customers to the right vehicle. The Product Manager is also accountable for the quality of the inventory data foundation that supports discovery and other experiences.

This is a product ownership role rather than project management. The successful candidate will speak with shoppers, identify discovery problems through customer research and data, make prioritization decisions amid uncertainty, and partner with AI/ML engineering, engineering, and design to shape and deliver the product. The role calls for someone experienced with AI-driven or conversational search and comfortable operating with a startup mindset in a large enterprise.

Requirements

• 7+ years of product management experience on consumer-facing digital products.
• Experience with search, relevance, filtering, or data-heavy discovery products, including understanding how data quality and ranking affect whether customers find what they need.
• Experience defining AI-powered product experiences such as conversational agents, natural-language or semantic search, LLM-driven features, or recommendation systems.
• Comfort working hands-on with large datasets, writing queries, and using aggregations to understand behavior and measure product quality.
• A track record of shipping products that customers use.
• Experience working directly with engineering teams in an agile environment to ensure the product is built effectively and matches the intended vision.
• Strong written communication skills, including the ability to write clear product briefs for engineering, design, and business stakeholders.
• Ability to work with ambiguity, move quickly, and bring critical enterprise stakeholders along with patience and confident leadership.
• Passion for modern product management practices and AI-powered tooling, including exploring how AI can accelerate discovery, analysis, and delivery.

Nice To Haves

• Experience in automotive, fintech, lending, or marketplace products.
• Experience integrating and normalizing third-party data feeds at scale.
• Experience building products involving regulatory or compliance considerations.
• Experience writing a PR/FAQ or similar working-backwards product document.

Responsibilities

• Own the vision and implementation of the AI-powered discovery experience, including natural-language and conversational query interpretation, inventory reasoning, relevance ranking, aggregations, faceting, filtering, and shopper guidance.
• Partner with AI/ML engineering to evaluate and continuously improve the agent, including its prompt and retrieval strategy and measures of answer quality, relevance, and trust.
• Own the definition and quality of the inventory data foundation, including ingestion, normalization, and enrichment pipelines.
• Talk to customers regularly through usability tests and discovery interviews, and use findings to shape the product.
• Define product strategy through PR/FAQs and PRDs that explain the customer problem, solution, and success measures.
• Make prioritization decisions using data, customer feedback, and business impact.
• Partner with engineering and design, providing the product direction and rationale.
• Ship incrementally by defining releases and acceptance criteria and putting working software in front of users quickly.
• Define success metrics for findability and conversion, instrument the product, build dashboards, and use data to guide future work.

Benefits

• Professional growth and development programs.
• Tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program, if applicable.
• Comprehensive health care and wellness plans for the entire family.
• Toyota 401(k) Savings Plan with a company match and an annual retirement contribution regardless of employee contributions.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-advantaged accounts, including Health Savings Account, Health Care FSA, and Dependent Care FSA.
• A work environment built on teamwork, flexibility, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed