Product Manager

Bright Horizons•Newton, MA

1d•Hybrid

About The Position

The Product Manager/Product Owner will own day-to-day product execution for Bright Horizons’ Sales CRM platform (Microsoft Dynamics 365), ensuring high-quality delivery, clear requirements, and operational efficiency improvements for Enrollment Managers and Contact Center teams. This role is responsible for translating business needs into actionable backlog items, driving sprint execution, and serving as the primary point of contact for engineering on in-flight initiatives. This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Requirements

1–3 years of experience in Product Management or Product Ownership in an Agile/Scrum environment
Writing user stories & acceptance criteria
CRM platforms (preferably Microsoft Dynamics 365)
Strong requirement writing and documentation
Comfortable working with engineering teams daily
Organized and detail-oriented
Able to manage ambiguity and incomplete legacy work
Contact center workflows (case management, call flows)
SaaS or service-based business models
Power BI or reporting tools

Responsibilities

Own and maintain the team backlog in Azure DevOps (ADO)
Rewrite and refine legacy/inherited user stories into clear, actionable requirements
Ensure every story includes: Defined workflow impact, Acceptance criteria, Dependencies, Success metrics (where applicable)
Break down large initiatives into delivery-ready increments
Run or co-run: Backlog refinement, Sprint planning, Daily standups (as needed), Sprint reviews
Ensure sprint readiness: Stories are groomed, sized, and understood
Track and manage: Sprint scope changes, Blockers and risks
Serve as first line of support for: Developer questions, Workflow clarifications, Edge cases
Partner with stakeholders to resolve unknowns quickly
Reduce engineering downtime due to unclear requirements
Manage incoming requests from: Sales (Enrollment Managers), Contact Center Operations, Marketing / Analytics
Triage and categorize: Bug vs enhancement vs net-new initiative
Prepare structured inputs for prioritization
Prepare: Release notes, Change summaries for Ops
Ensure features are: Tested (UAT coordination), Documented
Partner with Ops on: Training readiness, Adoption tracking
Track and report on: Sprint delivery metrics, Defect trends, Feature adoption (where available)
Support build-out of dashboards (Power BI / D365)