Product Manager

1-800 Contacts•Draper, UT

11h•Hybrid

About The Position

As a Product Manager, Insurance Platform at SeekWell, you'll own the strategy, roadmap, and execution of products and capabilities that help customers seamlessly use their vision insurance benefits across 1-800 Contacts and The Framery. Insurance is one of the fastest-growing areas of our business and a key driver of customer experience, operational efficiency, and revenue growth. You'll partner closely with Engineering, Finance, Customer Operations, CRM, Marketing, and Insurance leadership to build scalable solutions that improve claims processing, provider integrations, benefit visibility, reconciliation, and platform automation. This role sits at the intersection of technology, operations, and business strategy. You'll solve complex problems, leverage data to drive decisions, and help shape one of SeekWell's most important growth platforms.

Requirements

3–5 years of Product Management experience, preferably supporting platform, data, operational, healthcare, insurance, fintech, or enterprise software products
Experience leading cross-functional initiatives involving technical, operational, and business stakeholders
Strong analytical skills with experience using data to drive decisions and measure outcomes
Experience working closely with software engineering teams throughout the product development lifecycle
Ability to define product requirements, workflows, user stories, and success metrics
Familiarity with SQL and comfort working with data to answer business and product questions
Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels
Ability to operate independently, navigate ambiguity, and drive outcomes with limited direction
Experience leveraging AI-powered tools (e.g., ChatGPT, Claude, Copilot, Gemini, or similar) to improve productivity and decision-making

Nice To Haves

Experience in insurance, healthcare, benefits administration, claims processing, payments, or reimbursement workflows
Familiarity with APIs, provider integrations, data pipelines, or enterprise platforms
Experience supporting automation, AI, or workflow optimization initiatives
Strong systems-thinking mindset with the ability to connect customer, operational, and business outcomes
Experience presenting recommendations and product strategy to senior leaders

Responsibilities

Own the Insurance Platform strategy, roadmap, prioritization, and execution across 1-800 Contacts and The Framery
Partner with Insurance leadership to expand insurance utilization and improve customer access to vision benefits
Drive automation initiatives that improve claims processing, reconciliation accuracy, and operational efficiency
Collaborate with Engineering to define requirements, write user stories, and deliver scalable solutions
Partner with Finance, Customer Operations, and Marketing teams to improve insurance-related customer and business outcomes
Work with insurance providers to support integrations, benefit validation, and platform enhancements
Use customer, operational, and financial data to identify opportunities, prioritize work, and measure outcomes
Lead cross-functional initiatives from discovery through launch and ongoing optimization