Product Manager

TekWissen•Seattle, WA

8d•Hybrid

About The Position

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan. This temporary assignment is with a client described as a fashion specialty retailer focused on customer service, quality, value, and selection. The role provides specialized Information Technology support for strategic business partners within the client’s Corporate Center. The Product Manager will drive an AI Enablement Training Program in partnership with domain stakeholders. The role is AI-forward and requires Claude certification, confidence communicating at enterprise scale, and experience rolling out software to large user populations. Success depends on broad communication and adoption enablement in addition to product management. The assignment is based at 1600 7th Avenue, Seattle, WA 98101, with a hybrid work arrangement. The stated shift is 08:00 AM to 05:00 PM, and the assignment duration is six months.

Requirements

At least 3 years of product management experience.
At least 1 year designing and delivering enterprise training or enablement programs for non-technical audiences.
Experience conducting user research interviews and translating findings into requirements.
Hands-on experience using generative AI tools in business workflows.
Experience presenting to director and VP audiences.
Claude certification.
Confidence with mass communication at enterprise scale.
Experience rolling out software to large user populations.

Nice To Haves

Retail or ecommerce experience in one or more assigned domains.
Experience producing video or self-paced learning content.
Experience with a learning management system.
A bachelor's degree in math, statistics, finance, economics, or another quantitative field.
Alternatively, a bachelor's degree in business, communications, education, instructional design, or a related field, or equivalent practical experience.

Responsibilities

Run use case discovery with program partners and end users in assigned domains.
Document top use cases by job profile.
Design domain training, including curricula, modules, demonstration scenarios, exercises, and reference guides.
Build train-the-trainer materials and coach program partners to deliver them.
Deliver domain sessions directly when program partner capacity is insufficient.
Identify candidate domain skills and connector needs.
Route connector requests to AI Enablement engineering.
Define per-domain success metrics with program partners.
Track training completion and collect documented productivity wins.
Update domain materials when Claude features change.
Hand off all materials to program partners before the contract ends.
Communicate broadly and drive adoption of software rollouts across large user populations.