Product Manager

Mad Mobile Inc • Tampa, FL

4h • Onsite

About The Position

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation. We are looking for a Product Manager to drive key initiatives across CAKE’s in-store and guest-facing product ecosystem, including POS, payments, tableside ordering, and self-service ordering solutions. This role requires a deep understanding of restaurant operations, a passion for building seamless commerce experiences, and the ability to translate complex workflows into intuitive, high-impact products. You are someone who obsesses over customer needs, thrives in a fast-paced, entrepreneurial environment, and brings a strong iterative mindset to product development. You excel at working cross-functionally and can balance strategic thinking with execution. Most importantly, you value team collaboration and actively contribute to building a high-performing product organization. This role is an opportunity to shape and scale critical parts of CAKE’s platform that power restaurant operations and guest experiences.

Requirements

• 4+ years of product management experience, preferably in POS systems, payments, or restaurant/retail technology
• Strong familiarity with point-of-sale systems, payment processing, tableside ordering, and self-service ordering (kiosks, QR ordering, mobile ordering)
• Proven track record of owning and scaling complex, customer-facing products that align with business strategy and drive measurable outcomes
• Deep understanding of transactional systems, including payments, order flows, and real-time system interactions
• Ability to think strategically while driving tactical execution across multiple initiatives
• Experience working closely with cross-functional teams including engineering, design, operations, and go-to-market teams
• Strong analytical mindset with the ability to leverage data to inform decisions and prioritize effectively
• Entrepreneurial mindset with a bias for action and comfort operating in a fast-paced environment
• Actively leverage AI tools and modern product practices to improve efficiency and decision-making
• Exceptional attention to detail and commitment to delivering high-quality user experiences

Responsibilities

• Drive and prioritize the product roadmap across CAKE’s POS, payments, tableside ordering, and self-service ordering solutions to deliver on business and customer outcomes
• Identify and execute on new opportunities to improve in-store and digital ordering experiences, increase operational efficiency, and drive revenue growth for restaurant operators
• Develop a deep understanding of restaurant workflows and customer needs across different segments through customer interviews, field visits, data analysis, and feedback from customer-facing teams
• Translate insights into clear product requirements, user stories, and success metrics for new features and enhancements
• Partner closely with design and engineering to deliver intuitive, reliable, and scalable solutions across hardware and software touchpoints
• Collaborate with payments, integrations, and partner teams to ensure seamless end-to-end transaction and ordering experiences
• Monitor product performance and iterate based on data, customer feedback, and market trends
• Be a strong cross-functional partner and contribute to a culture of ownership, accountability, and continuous improvement

Benefits

• no waiting period for our plans -- they kick in from day one
• market-leading benefits for medical, dental, and vision
• cover a generous amount of your premiums
• $500 HSA contribution (prorated based on your start date and split into two payments)
• 401(k) plan with a matching contribution of up to 4%
• fully vested from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees