Product Manager (ITS)

Central Ohio Transit Authority•Columbus, OH

5d•$81,702 - $96,138•Onsite

About The Position

COTA's Product Manager develops and leads product strategy and provides business leadership throughout all stages of the product lifecycle. The role uses a deep understanding of customer workflows to solve meaningful problems through information-driven solutions, and drives organizational alignment on roadmap development, prioritization, and investment decisions. The position advances COTA's Strategic Plan and reflects its core values of safety, empowerment, accountability, teamwork, and service, in support of the mission of Moving Every Life Forward. The Product Manager oversees the lifecycle of key products, systems, and solutions from initial idea through implementation, operations, maintenance, and retirement. The role develops product strategies and roadmaps, defines and prioritizes features, documents requirements and specifications, and manages product development and launches. It also constructs business plans, defines performance indicators, establishes timelines, resource needs, and budgets, and manages staff.

Requirements

Bachelor's degree in a scientific, technological, or business-related field, or equivalent work experience.
Five years of relevant experience in product management, project management, or strategy roles.
Strong working knowledge of product and/or systems lifecycle management.

Nice To Haves

Advanced degree in a scientific discipline and/or an MBA.
PMP or ITIL certification.

Responsibilities

Manage the lifecycle of key products, systems, and solutions from initial idea through implementation, operations, maintenance, and sunsetting.
Identify solutions to problems; develop actionable product roadmaps; prioritize and sequence features and technology enhancements; lead feature and roadmap definition; and provide prioritized recommendations and business cases.
Develop strategies to mature and evolve products or systems in alignment with organizational strategy while supporting stability and reliability.
Create and justify product strategy and identify opportunities for significant feature or functionality enhancements.
Document clear, measurable product requirements and make data-driven prioritization recommendations, balancing implementation, functionality, stability, and scalability.
Create detailed product specifications using written requirements, business rules, process flows, and use cases; incorporate user-experience deliverables such as prototypes, wireframes, and design and copy documents.
Manage the development and launch of new features and functionality from concept through implementation and release, balancing timelines against feature scope.
Construct and justify business plans for approval, including direct and indirect costs; define key performance indicators; and establish timelines, resource needs, and budgets.
Manage and provide leadership for staff, including hiring, training, development, and performance appraisal.
Support COTA's EEO responsibilities by helping identify problem areas, participating in local minority organizations and reviews of discrimination complaints, and supporting employee career counseling.
Take corrective action as necessary, promptly and in accordance with policy.
Perform other duties as assigned.
Maintain regular, predictable, and punctual attendance.