Product Manager
About The Position
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For over 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
Requirements
- US Citizen
- Management experience leading a technical team
- Deep knowledge and several years of experience with MASterMind Monitoring, and/or other industry specific monitoring systems.
- Demonstrable knowledge of MS-SQL server and T-SQL.
- Deep knowledge and several years of experience with IT systems and concepts (network, hosting, storage, scripting)
- Understanding of cyber security tools and controls: EDR, SIEMs, host-based firewalls, anti-virus, etc.
- Ability to translate business needs into technical requirements
- Superior problem assessment and troubleshooting skills
- Strong communication skills and the ability to present technical topics to vendors, team members and non-technical audiences
- Ability to work as part of a team and to interface with other teams as needed
- Strong service attitude and a commitment to quality
- 5-7 years of experience in the design, deployment and maintenance of complex signal processing environments
- Ability to work on-call weekly rotations
Nice To Haves
- Four (4) year degree of equivalent
- Certifications for relevant technologies (CCNA, MCSE, etc.)
- Strong Microsoft product skills (Word, Excel, PowerPoint, Visio, Project, MSSQL Studio, etc.)
Responsibilities
- Manage L2/L3 support team for US Monitoring Team handling CMC life-safety services
- Maintain and maximize uptime (>99.999%) for all life-safety environment
- Develop and engineer internal improvements and achieve and maintain high customer satisfaction
- Manage a team of technical engineers
- Manage rapid-response on-call services
- Ensure system uptime and availability
- Provide Level 2/3 technical support for North American Monitoring services
- Manage new software updates and enhancements (patch/upgrades)
- Manage application support for internal/external technical teams and the business
- Manage builds and expansion of CMC hardware/equipment
- Oversee excellent communication for trouble resolution
- Document product build/change
- Partner with business on future business needs, strategy, planning, and NPI
- Document and solution enhancement requests (liaison to supplier)
- Apply years of experience and best practices to maintain CMC life-safety services at a subject matter expert level
- Oversee development and execution of strategic plans as a team leader
Benefits
- Competitive salary bonus plan
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Supportive team environment
- Best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
