Product Manager

CGS Immersive•Saint John, NB

11d•CA$135,000 - CA$165,000•Remote

About The Position

As the Product Manager for Metering, Telemetry & Analytics, you will be a key driver in making our products, and offering more predictive, responsive and tailored to customer usage. Your role is to own the product strategy and roadmap for the systems and services that provide deep insights into the health, usage, and deployment models for our Linux OS and management products.

Requirements

Early career candidates with experience in technical product management practices such as requirements development, feature description creation, consultation with Engineering teams, user acceptance testing and software development.
Individuals with experience on operating systems management software, platform telemetry, or observability platforms.
Data scientist skill set in understanding what information and metrics best meet stated business needs.
Experience working within a cloud service provider (CSP), hosting provider, Platform as a Service (PaaS), or Software as a Service (SaaS) environment is highly desirable.
Understanding how, and when, to leverage AI tools to provide predictive analytics, insights, especially as it applies to trend analysis.
Experience in creating and managing proactive monitoring systems, telemetry dashboards (e.g., Nexthink, ServiceNow), and analytics platforms is considered a plus.
Knowledge of Linux operating systems (Red Hat Enterprise Linux is a plus) and the challenges of managing, monitoring, and securing them at scale.
Excellent communication and collaboration skills, with the ability to tell a compelling story with data to a wide range of audiences, from C-level executives to deeply technical engineers.

Nice To Haves

Experience working within a cloud service provider (CSP), hosting provider, Platform as a Service (PaaS), or Software as a Service (SaaS) environment is highly desirable.
Understanding how, and when, to leverage AI tools to provide predictive analytics, insights, especially as it applies to trend analysis.
Experience in creating and managing proactive monitoring systems, telemetry dashboards (e.g., Nexthink, ServiceNow), and analytics platforms is considered a plus.
Knowledge of Linux operating systems (Red Hat Enterprise Linux is a plus) and the challenges of managing, monitoring, and securing them at scale.

Responsibilities

Championing a culture of data-driven decision-making, using product metering, telemetry, analytics, and direct customer feedback to inform our strategy from the ground up.
Define the product roadmap for our end-to-end telemetry and customer engagement strategy, including inbound and outbound telemetry, data pipelines, and qualitative feedback channels.
Assess, evaluate and compare our full portfolio of telemetry, billing, and metering solutions.
Define and instrument the telemetry required to support commercial strategies, including product fulfillment, subscription enforcement, and usage-based subscription models.
Drive collaboration with engineering and business teams to translate raw data and metrics into actionable insights for pricing, adoption and future potential sales.
Own the process for developing and delivering regular business reviews, product roadmaps and ensuring alignment of work with our top business drivers.
Provide thought leadership on building and scaling observability platforms for enterprise operating systems, including the implementation of monitoring, metrics, logging, and tracing solutions.
Work with Red Hat Product Security teams and Information Technology to ensure proper data privacy, data security, auditability, integrity, and sovereignty requirements are addressed.
Represent the overall Red Hat Enterprise Linux product at various industry and customer events.