Product Manager - Hospitality & Guest Experience SaaS

Uniguest • Nashville, TN

7h • Remote

About The Position

Uniguest is seeking an entrepreneurial Product Manager to own and evolve its Hub product for hotel and resort properties. The role focuses on turning customer insights into capabilities that improve guest and staff experiences and support company growth. As part of the Global Product Management team, the Product Manager owns the product roadmap and guides initiatives from discovery through development, launch, and continuous improvement.

The position works directly with hotel brands, management companies, and property teams to understand their needs, while partnering with engineering, design, and commercial teams to bring solutions to market. It combines strategic product ownership with hands-on Agile delivery, including backlog management, user-story development, and advancing integrations across the hospitality technology ecosystem. The role is remote in the United States, with occasional travel of up to 15% for customer meetings, advisory board meetings, sales kickoffs, and similar events; regular or weekly travel is not expected.

Requirements

• At least 5 years of Product Management experience.
• Experience with SaaS products, in hospitality or guest-facing technology.
• Skilled in Agile methodologies and the full software development life cycle, including requirements elicitation and translating needs into clear user stories.
• Ability to work directly with hospitality stakeholders, including brand, property operations, IT, and guest-experience teams.
• Experience integrating with property management systems such as Oracle OPERA or Mews, or partnering with major hospitality technology vendors such as POS, CRM/loyalty, or guest-engagement platforms.
• Solid understanding of SaaS product management and the Agile lifecycle from discovery through launch and continuous improvement.
• Strong communication, collaboration, and problem-solving skills, including the ability to work effectively with engineering, commercial, and business teams.
• Ability to travel up to 15% of the time.
• Bachelor's degree in Engineering, Business, Marketing, or a relevant field, or equivalent professional experience.

Nice To Haves

• Familiarity with JIRA and Confluence.
• Entrepreneurial mindset focused on product-led growth and market impact.
• Growth mindset and interest in learning, experimentation, and delivering innovations that improve guest and staff experiences.

Responsibilities

• Define and build innovative capabilities that drive growth, customer outcomes, and differentiation for the Hub product across hotel and resort properties.
• Serve as Product Owner in an Agile Scrum environment by managing the product backlog, writing user stories and acceptance criteria, and guiding features through development, testing, and release.
• Collaborate with engineering, design, sales, marketing, services, and support to enable successful product launches and market adoption.
• Drive product performance through data-informed decision-making, experimentation, and continuous iteration.
• Conduct competitive analysis and market research to inform and refine the product roadmap.
• Maintain expertise in hospitality trends, guest technology, and third-party systems, including PMS, POS, and CRM/loyalty systems.
• Create customer-facing product documentation, such as release notes, feature guides, and capability one-pagers.
• Engage with hotel brands, management companies, and on-property teams to understand guest-experience workflows, challenges, and unmet needs, and use their feedback to inform product decisions.
• Partner with engineering to translate customer insights into user stories and requirements, including third-party hospitality integrations, ensuring solutions are feasible, scalable, and aligned with business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level