Product Manager

MSU Federal Credit Union • Remote, MI

2d • $95,000 - $130,000

About The Position

The Product Manager owns and manages products throughout their lifecycle to support MSUFCU’s strategic objectives, member experience, employee effectiveness, compliance expectations, and operational needs. The role researches, evaluates, develops, prioritizes, and continuously improves products and services, connecting organizational goals with practical solutions that deliver measurable value.

Serving as a primary liaison among business stakeholders, technical teams, vendors, and other partners, the Product Manager helps guide product strategy, discovery, design, implementation, adoption, and ongoing support. The role partners with leaders and cross-functional teams to understand needs, define product vision, establish priorities, maintain roadmaps, clarify tradeoffs, and keep work aligned with portfolio and organizational outcomes. It uses data, stakeholder feedback, member insight, and business context to solve problems, navigate change, promote shared accountability, and support informed decisions.

The role may be onsite, hybrid, or remote, but the employee must reside in Michigan. Occasional quarterly travel to MSUFCU Headquarters in East Lansing, Michigan, may be needed. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. ET. The role is described at Product Manager I, Product Manager II, and Senior Product Manager levels, with responsibilities and independence varying by experience level.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Information Technology, Engineering, Product Management, or a related field; equivalent experience may be considered.
• Experience working with cross-functional teams to deliver business and technology solutions.
• Experience facilitating discussions, gathering requirements, managing priorities, and driving outcomes.
• Knowledge of product lifecycle management.
• Knowledge of roadmap development and prioritization.
• Knowledge of business analysis and requirements management.
• Stakeholder management and influencing skills.
• Strategic planning and problem-solving skills.
• Process analysis and improvement skills.
• Knowledge of Agile, Scrum, Kanban, and iterative delivery methodologies.
• User Acceptance Testing coordination and execution skills.
• Data analysis and performance measurement skills.
• Written and verbal communication skills.
• Facilitation and presentation skills.
• Change management and organizational influence skills.
• For Product Manager I: 0–2 years of relevant experience in product management, business analysis, project delivery, business operations, technology, or a related discipline.
• For Product Manager II: 2–5 years of relevant experience in product management or a closely related discipline.
• For Senior Product Manager: 5–8+ years of relevant experience in product management or a closely related discipline.
• For Senior Product Manager: ability to lead complex or strategic product work with limited guidance while navigating ambiguity, competing priorities, and cross-functional dependencies.
• For Senior Product Manager: proficiency developing roadmap and prioritization recommendations that balance business value, risk, regulatory needs, operational readiness, and delivery capacity.
• For Senior Product Manager: expert ability to influence stakeholders, leaders, vendors, and delivery partners to align on priorities, clarify tradeoffs, and drive timely decisions.
• For Senior Product Manager: advanced ability to translate strategy, data, stakeholder needs, and performance insights into actionable product direction and measurable outcomes.
• Must currently reside, or plan to reside upon hire, within Michigan.
• Ability to remain stationary for extended periods may be required.
• Ability to operate standard office technology, equipment, and tools, potentially involving many hours of computer and phone use.
• Occasionally move about inside an office area.

Responsibilities

• Define and maintain product vision, goals, roadmaps, and priorities aligned with strategic objectives, member needs, employee experience, compliance expectations, and operational goals.
• Manage products through discovery, planning, delivery, adoption, measurement, improvement, and retirement.
• Evaluate opportunities using research, data, stakeholder feedback, business value, risk, dependencies, capacity, and organizational priorities.
• Develop or support business cases, cost-benefit analyses, priority recommendations, and ROI/value realization to inform roadmap decisions.
• Monitor product performance, outcomes, and operational impacts and recommend enhancements, roadmap adjustments, or investment changes.
• Act as a primary liaison among business stakeholders, technical teams, vendors, and delivery partners.
• Coordinate with vendors on roadmaps, delivery dependencies, implementation planning, performance monitoring, and issue resolution.
• Build stakeholder relationships and communicate product direction, priorities, risks, dependencies, and progress.
• Facilitate discovery, planning, prioritization, and alignment discussions.
• Partner with Engineering, Architecture, Security, Operations, Compliance, Risk, Project Management, and other teams to ensure solutions are understood, feasible, compliant, and aligned with priorities.
• Prioritize and prepare the product backlog, ensuring work is refined, sequenced, and aligned with business value, strategic priorities, operational needs, regulatory requirements, and delivery capacity.
• Lead or support discovery and requirements work, including problem statements, business processes, requirements, epics, user stories, acceptance criteria, workflows, and related documentation.
• Maintain traceability from business objectives through delivered solutions.
• Support implementation readiness, stakeholder reviews, demonstrations, feedback collection, adoption planning, and User Acceptance Testing coordination and validation.
• Coordinate with operational teams to ensure product support, procedures, training, communications, and post-launch monitoring are in place.
• Identify and communicate risks, dependencies, tradeoffs, and implementation considerations affecting delivery, adoption, compliance, or business outcomes.
• Incorporate and consult Risk Management, Compliance, Fraud, and, where applicable, Audit/Quality Control throughout discovery, prioritization, implementation, and ongoing support.
• Use data, performance measures, stakeholder feedback, and lessons learned to improve products, processes, and product management practices.
• Support portfolio, planning, prioritization, governance, and operating model improvements.
• Translate complex business problems into clear direction, decision points, roadmaps, and measurable outcomes.
• Anticipate impacts, dependencies, and tradeoffs and recommend practical paths forward.
• Support portfolio-level capacity planning to identify sequencing, bottlenecks, capacity, and tradeoffs.
• Use data, stakeholder input, member feedback, and business context to challenge assumptions and encourage approaches that improve outcomes.
• Lead discussions professionally and address behaviors, decision delays, or communication gaps that may undermine trust or progress.
• Promote collaboration by clarifying ownership, coordinating dependencies, and reinforcing shared accountability.
• Share knowledge, provide constructive feedback, and help peers or partners improve product thinking, requirements, stakeholder engagement, and delivery readiness.
• Maintain focus on priorities, measure progress, and follow through on commitments and decisions.
• Identify barriers to delivery, adoption, or team effectiveness and work with others to remove obstacles and improve predictability.
• Seek feedback, adapt to change, and apply lessons learned.
• Follow Credit Union policies, procedures, internal controls, and operational risk expectations to safeguard assets, prevent fraud, and maintain operational integrity.
• Perform other duties as assigned.

Benefits

• 100% company-paid health, dental, vision, life, and long-term disability premiums.
• Up to 26 days of PTO within the first year.
• Volunteer Time Off.
• 11 paid holidays.
• 401(k) with company match.
• Tuition reimbursement.
• Up to 12 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level