Product Manager

PeopleJoy•Philadelphia, PA

3d•$85,000 - $90,000•Hybrid

About The Position

As a Product Manager for our Advisory platform, you'll be critical in owning our product's journey. In this role, you’ll be working closely with the senior leadership to understand the problem we are solving and why, understanding and prioritizing customer needs, making sure the team builds the right thing, in the right order, sprint by sprint. This means long hours and occasionally unrecognized efforts to overcome challenging product hurdles and deliver results. Your work will be instrumental in building and scaling the product—and ultimately, the company’s success.

Requirements

Successfully launched features into production.
Experience leading teams of various sizes.
Resourceful, achieving results even with limited resources.
Exceptional communication skills—effectively engage with leadership, employees, and customers.
Empowered your team by introducing frameworks that enhance their productivity and scalability.
Analytical and data-driven, always basing decisions on solid insights.
Deep empathy for users. Poorly designed products that confuse or frustrate users are something you’re determined to avoid.
Know how to scope projects and make thoughtful, objective trade-offs when determining which features to prioritize.
Comfortable saying "no" when necessary but also skilled at reassuring stakeholders—both internal and external—that while we may not be addressing their request today, we’re on the right path and will get there soon.
Worked alongside a founder with a strong product mindset, building trust through data-backed decisions and effective relationship management.

Responsibilities

Maintain the advisory roadmap, aligned with company strategy set with the senior leadership team.
Run discovery with borrowers, HR and benefits teams, and client stakeholders to understand what they need.
Lead the product side of new client implementations, working with the Account Manager.
Owns the backlog. Writes, refines, and prioritizes user stories, and makes the call on what goes into each sprint.
Work with engineering, design, sales, and client success to deliver and position the product.
Plan launches, define success metrics, and track adoption and feedback after release.
Monitor competitors and the PSLF policy landscape for changes that affect the product.
Be engineering's day-to-day decision-maker on scope and edge cases so work isn't blocked.
Consistently set clear, actionable goals for the quarterly product roadmap.
Effectively prioritize features that drive customer satisfaction and revenue growth.
Ensure timely, bug-free feature releases.
Regularly track and evaluate OKRs and KPIs for the product, continuously iterating for improvement.
Lead weekly product design reviews with all key stakeholders to ensure alignment and prevent any side conversations or decisions outside of the main discussions.
Provide consistent, constructive feedback to both development and design teams.
Actively support sales by assisting with new deals and renewals.