Product Manager

AlertMedia • Austin, TX

4d

About The Position

AlertMedia is hiring a Product Manager to set product vision and lead the development of new AI capabilities for its risk intelligence and response platform. The role combines customer discovery, product strategy, roadmap ownership, delivery partnership, prototyping, measurement, and go-to-market enablement. The Product Manager will work across Engineering, Design, Product Marketing, Sales, Customer Success, and Support to turn customer and business needs into products that help organizations coordinate responses to critical events.

The role focuses on understanding the workflows of security, safety, business continuity, IT, and operations leaders and responders; shaping the direction of an emerging product; and making explicit prioritization decisions. The Product Manager will use AI development and design tools to prototype and validate concepts quickly, define success measures before launch, evaluate outcomes after release, and equip customer-facing teams to explain and support new capabilities.

The position strongly prefers candidates in Austin, Texas, but is open to remote candidates based in the U.S., except for residents of the states listed in the posting. Visa sponsorship is not available; applicants must already be authorized to work in the U.S. without current or future sponsorship.

Requirements

• At least 3 years of product management experience in B2B enterprise software.
• Experience owning a product or major product area end to end, including discovery, delivery, and measurement.
• Experience leading an established or emerging product or major capability and evolving it to meet changing market needs.
• Prior experience working on agentic and/or AI-native products, such as workflow automation, interactive assistants, integration platforms, or agentic tooling.
• Working understanding of how AI and LLM-based capabilities are designed into products, including their potential leverage and need for guardrails.
• Systems mindset, including the ability to reason about workflows, dependencies, triggers, and how process components fit together.
• Strong analytical judgment and comfort making decisions using incomplete or conflicting information.
• Advanced written and verbal communication skills, including the ability to communicate technically with Engineering and strategically with executives.
• Comfort using Jira, Confluence, and product analytics software.
• Collaborative, no-ego approach and ability to manage multiple priorities in a fast-moving environment.
• Resourcefulness and persistence when the path is unclear.
• Energetic, empathetic, and earnest approach, with a consistent record of delivering quality work on schedule.
• Familiarity with Agile delivery, APIs, system integrations, and data pipelines.
• Strong preference for Austin, Texas candidates; remote U.S.-based candidates are considered, subject to the listed state exclusions.
• Existing authorization to work in the U.S. without visa sponsorship now or in the future.

Nice To Haves

• Experience in critical event management, emergency communication, security, safety, or business continuity, or experience working with the teams responsible for these areas.
• Experience with product enablement or go-to-market support.

Responsibilities

• Develop deep expertise in the personas served, their workflows, organizational structures, staffing, measurement, and escalation practices.
• Continuously interview customers and prospects, conduct discovery conversations and workflow walk-throughs, and turn feedback into specific problem statements.
• Maintain a current understanding of problems the product addresses, improvement opportunities, and future problems to solve over the next 12 to 24 months.
• Track industry trends, AI and automation developments, platform and integration changes, and competitors, and translate findings into roadmap implications.
• Own the roadmap for new AI capabilities, deciding what to build, defer, or decline and explaining the rationale.
• Shape the strategy and positioning for an emerging product and build the case for its future direction.
• Balance business objectives, customer needs, and industry trends when sequencing work, and communicate tradeoffs to stakeholders.
• Define the problem sets and jobs to be done that anchor initiatives.
• Partner with Engineering and Design to turn customer problems into specifications, acceptance criteria, and deliverable milestones.
• Break large initiatives into releasable increments that provide customer value early and inform subsequent work.
• Stay involved through grooming, scope decisions, testing, and launch readiness, resolving ambiguity to prevent rework.
• Use AI development and design tools such as Claude Code, Claude Design, and Codex to build prototypes, test concepts, and gather customer evidence quickly.
• Use prototypes to invalidate weak ideas and refine strong ideas before Engineering commits to them; share AI tooling fluency with the broader product team.
• Define success measures before launch, such as adoption, time saved, workflow completion, reliability, retention impact, and revenue contribution, and instrument for them.
• Analyze product usage and customer outcomes after release, report results honestly, and use findings to inform prioritization.
• Work with Product Marketing to position new capabilities, shape messaging, and prepare Sales, Customer Success, and Support to sell and support them.
• Translate product functionality into narratives and practical applications for customer-facing teams.
• Lead internal training, demos, and Q&A sessions explaining what shipped and why it matters to users.

Benefits

• Competitive base salary, variable compensation, and a company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with a generous company match.
• Rewards and incentives.
• Community service opportunities.
• Access to a downtown Austin office with 360-degree views, a high-tech building gym, and nearby running trails.
• Career development opportunities through the Learning & Development team.
• Meaningful work and career growth in a fast-moving global company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed