Product Manager | Allconnect

Red Ventures • Fort Mill, SC

48d • $80,000 - $120,000 • Hybrid

About The Position

Allconnect is expanding its Affiliate Dealers channel, which involves partners selling broadband and related services through their own call centers and agent teams. This role focuses on migrating these partners to a next-generation platform. The Product Manager will collaborate with internal stakeholders and partner teams to define, prioritize, and deliver product enhancements aimed at increasing contract value, expanding into new partner categories, improving retention, boosting performance, and simplifying integration. The position requires a hybrid schedule, with work based at the Fort Mill, SC Headquarters from Tuesday to Thursday, and fully remote work on Mondays and Fridays.

Requirements

• 2–5 years of experience in product management, product operations, implementation, solutions, consulting, or a similar role delivering software outcomes
• Comfort working directly with customers/partners: discovery conversations, demos, feedback synthesis, and follow-through
• Strong ability to break down ambiguous problems, prioritize tradeoffs, and ship iteratively.
• Experience collaborating with engineering, design, analytics, ops, and go-to-market teams.
• Clear written and verbal communication—able to align internal stakeholders and partner audiences.

Nice To Haves

• Experience in call center workflows
• Partner platforms
• Integrations (APIs/iframe/SSO)
• Telecom/broadband
• Marketplaces

Responsibilities

• Build products that drive partner growth and contract value.
• Partner with Affiliate Dealers leadership and partner executives to understand C-suite level needs (contract drivers, differentiation, scale, economics).
• Translate partner needs into clear problem statements, success metrics, and prioritized roadmaps.
• Deliver features that increase partner conversion, profitability, and long-term value.
• Identify product requirements for new types of partners beyond today’s base (e.g., beyond digital marketing companies).
• Define the capabilities needed for onboarding, workflows, compliance, reporting, and scale for new categories.
• Ship the product primitives that make entering new segments repeatable.
• Build partner “stickiness” through differentiated features—tools partners can’t easily find elsewhere and don’t want to lose.
• Improve reliability, transparency, reporting, and operational control to strengthen trust and satisfaction.
• Continuously measure retention signals and prioritize work that reduces churn risk.
• Create tools for call center managers to coach, monitor, and improve performance (quality, outcomes, throughput).
• Build agent-facing experiences that increase productivity and conversion—user delighters, workflow accelerators, and fewer friction points.
• Partner with operations and training teams to ensure changes actually improve day-to-day performance.
• Build integration-friendly capabilities: embeddable experiences (e.g., iframe), APIs, or lightweight partner integrations.
• Improve partner onboarding and implementation experiences—reduce time-to-value and support load.
• Collaborate with partner teams to validate workflows in their environment, not just ours.
• Lead discovery (calls, shadowing, feedback loops), define requirements, write user stories, and support delivery through launch.
• Run stakeholder updates, demos, and enablement materials for internal teams and partners.
• Use data + qualitative input to evaluate impact and iterate.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed