Product Manager

Maropost

21d

About The Position

Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. We are looking for a Product Manager to help shape the future of one of Australia's leading retail management platforms. Reporting to the Director of Product, you will own key areas of the Retail Express platform and work closely with customers, engineering, design, support, partnerships, and go-to-market teams to deliver products that help retailers operate more efficiently, serve customers better, and grow their businesses. You will play a critical role in driving innovation across POS, inventory, customer management, omnichannel commerce, payments, integrations, reporting, and operational workflows while helping execute Maropost's long-term vision of a unified retail platform. This is an opportunity to work directly with thousands of retailers and influence the future of retail technology in Australia and beyond.

Requirements

3-6 years of Product Management experience in SaaS, retail technology, ecommerce, POS, ERP, payments, inventory management, or related domains.
Strong understanding of product management fundamentals, including product discovery, prioritization, roadmap development, and execution.
Experience collaborating with Engineering and Design teams in Agile environments.
Ability to analyze customer problems and translate them into practical, customer-centric solutions.
Excellent communication, stakeholder management, and organizational skills.
Data-driven mindset with experience using analytics to guide product decisions.
Experience writing product requirements, user stories, and acceptance criteria.
Strong commercial awareness with a customer-first approach.

Nice To Haves

Experience with retail operations, POS systems, inventory management, omnichannel commerce or Accounting and Financial Systems is highly desirable.
Exposure to payments, loyalty programs, customer engagement platforms, or retail integrations is a plus.
Experience with cloud modernization or platform transformation initiatives is an advantage.
Familiarity with AI, automation, analytics, or workflow optimization technologies is preferred.
Knowledge of the Australian retail market is beneficial.

Responsibilities

Define and execute product strategy aligned with business goals and customer needs.
Build and manage the product roadmap, balancing innovation, modernization, customer value, and commercial outcomes.
Identify growth opportunities, strategic investments, and competitive differentiators through customer insights, market research, and analytics.
Own product features and capabilities across retail operations, including Point of Sale (POS), Inventory Management, Purchasing & Supplier Management, Customer Management, Loyalty & Promotions, Omnichannel Retail, Payments, Reporting & Analytics, and Integrations.
Drive product discovery, requirements gathering, validation, launch planning, and adoption measurement to ensure products solve meaningful customer problems.
Develop a deep understanding of retailer workflows and operational challenges through customer interviews, workshops, usability sessions, and feedback reviews, translating insights into impactful product initiatives.
Build strong relationships with merchants, partners, and internal stakeholders to ensure alignment and successful product outcomes.
Create product requirements, user stories, acceptance criteria, and success metrics.
Collaborate closely with Engineering and Design teams throughout the product lifecycle.
Participate in sprint planning, backlog prioritization, and release management to ensure timely delivery and successful product launches.
Help drive Retail Express modernization initiatives, including cloud migration, platform scalability, API enablement, and ecosystem expansion.
Partner with architecture and engineering teams to balance technical investments with customer-facing innovation.
Contribute to Maropost's broader Unified Platform strategy by identifying opportunities to connect Retail Express with Commerce Cloud, Merchandising Cloud, Marketing Cloud, Service Cloud, and Da Vinci AI.
Define and monitor product KPIs, customer adoption, engagement, retention, operational efficiency, and business outcomes, using data to continuously optimize product performance and customer experience.