Product Manager (Public Safety Software) - Remote

CentralSquare Technologies•,

5d•Remote

About The Position

CentralSquare CAD is looking for a strategic, execution-oriented Product Manager to own the product management responsibilities of Pro Suite, our Computer-Aided Dispatch, Records Management System, and Jail Management System solution used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. This role guides cross-functional teams charged with growing and evolving Pro Suite — from increasing the profitability of the existing product to shaping new capabilities based on customer input, market trends, and emerging technology. This is a unique blend of business and technical savvy, big-picture vision, and hands-on execution. You will balance user needs, business objectives, and technical feasibility to deliver mission-critical software that our customers depend on in life-or-death situations, and you will bring modern, AI-informed product practices to how Pro Suite is built, prioritized, and delivered.

Requirements

Customer-Centric Thinking: deep empathy for dispatchers and public safety users, translating their needs into product solutions
Strategic Vision: sees the big picture for Pro Suite while managing tactical, day-to-day execution
Technical & AI Acumen: comfortable discussing technical concepts, system architecture, and AI/ML capabilities with engineering teams
Data-Driven Decision Making: uses analytics, metrics, and AI-assisted insights to guide prioritization
Stakeholder Management: builds consensus and navigates competing priorities across a large organization
Execution Excellence: delivers results in fast-paced, mission-critical environments
Communication: articulates complex ideas clearly to executives, engineers, customers, and partners

Responsibilities

Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
Lead sprint planning, backlog grooming, and release planning activities with development teams
Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
Provide product training and enablement to internal teams and customers
Participate in RFP responses and strategic customer engagements
Perform all other duties as assigned