Product Manager

The SSI Group, LLC.•Mobile, AL

About The Position

The Product Manager is responsible for managing a product or product set as a line of business throughout its entire lifecycle, from inception through sunset. The role oversees product resources, design, development, user interface and web-based solutions, product strategy, feature development, roadmaps, prioritization, and launches. The Product Manager works with leadership, engineering, sales, marketing, implementation, support, customers, and other product managers to deliver offerings that meet market and customer needs on time and within budget. The role serves as a product-line subject matter expert and evangelist, supports strategic planning and forecasting, and helps train product managers and analysts. Travel to meet clients and attend trade shows may be required up to 35% of the time. The position also carries shared responsibility for information security and data protection under SSI’s Security-First Mindset, including governance, accountability, awareness, preparedness, and collaboration. A bachelor’s degree or equivalent in Health Information Management or a related field and at least five years of experience in healthcare or a related field are required. Revenue cycle experience is preferred. Past product management experience and Pragmatic Institute Product Manager certification are preferred. A combination of experience and advanced education may be substituted. Background checks and a drug test are required.

Requirements

Bachelor’s degree or equivalent in Health Information Management or a related field.
At least five years of experience in healthcare or a related field; revenue cycle experience is preferred.
Excellent critical-thinking skills.
Strong ability to interface with the business and provide or suggest solutions.
Good problem-solving skills.
Ability to work under pressure and prioritize.
Excellent organizational skills and ability to handle multiple tasks effectively.
Ability to learn rapidly and work independently.
Ability to make independent judgment decisions with little or no supervision.
Ability to interact cordially and productively with coworkers.
Good customer-service skills and excellent verbal and written communication skills.
Strong proficiency in Microsoft Office.
Proficiency in speaking, reading, and writing English.
Ability to see clearly with or without corrective lenses and hear clearly with or without aids.
Ability to use hands, fingers, and wrists repetitively to operate a computer keyboard and other office equipment.
Ability to travel regularly by airplane and automobile; may interact with out-of-town clients and attend trade shows up to 35% of the time.
Background check and drug test required.

Nice To Haves

Revenue cycle experience.
Past product management experience.
Pragmatic Institute Product Manager certification.
A combination of experience and advanced education may be substituted for the stated education and experience requirements.

Responsibilities

Manage the product lifecycle and resources, approve detailed designs, supervise development, and implement application user interface and web-based solutions.
Ensure product messaging is conveyed to relevant organizational functions, including leadership, finance, sales, implementation, and support.
Coordinate with stakeholder departments to ensure new offerings include desired capabilities and launch on time and within budget.
Work with existing Product Managers to evaluate crossover of provider product offerings to the payer market.
Create and maintain comprehensive product roadmaps informed by customer input, market analysis, and competitive intelligence.
Define, execute, and maintain product strategy and new feature development.
Provide strategic product demonstrations and presentations to targeted customers and prospects; act as a primary product evangelist.
Develop and apply healthcare industry best practices to increase product value.
Support periodic budget forecasting and adjustments related to application input on new business initiatives and strategic corporate planning.
Assist in training new product managers and analysts.
Collaborate across departments on go-to-market strategies and work with Marketing to implement them.
Partner with technology teams and own the definition of product requirements.
Ensure a consistent, objective process for prioritizing and selecting product enhancements.
Engage customers to gather the voice of the customer.
Serve as the subject matter expert on the product line, competitive products, and the product’s market position.
Monitor emerging trends and apply them to the development process and user experience.
Follow the SSI Playbook Framework, keep commitments, meet timelines, and support client satisfaction.
Act as a positive role model and observe safety procedures and personnel policies.
Assist other departments with training and teaching product functions as needed.
Develop industry thought leadership through speaking, writing, and interview opportunities.
Perform other duties as assigned.
Follow the SSI Security-First Mindset by supporting governance, accountability, awareness, preparedness, and collaboration in information security and data protection.