Product Manager, Trust & Safety

Scale AI•San Francisco, CA

7h•Remote

About The Position

Scale AI is seeking a senior Product Manager to lead Trust & Safety (T&S) for its global two-sided marketplace. This is a high-autonomy, high-impact role responsible for the product strategy of fraud detection, prevention, and remediation across the contributor ecosystem. The role involves building systems to protect the platform from abuse while ensuring a fair experience for legitimate contributors. T&S at Scale impacts contributor onboarding, task assignment, quality assessment, and payments. The role requires deep domain expertise in fraud and T&S, with a focus on moving the function from a reactive to a proactive, intelligence-driven approach. The contributor marketplace presents unique fraud vectors such as account farming, task manipulation, quality gaming, payment fraud, and collusion, which evolve with AI capabilities. This is a highly cross-functional role requiring collaboration with Operations, Engineering, Finance, and leadership to navigate complexity and drive resolutions.

Requirements

8–12 years of experience in Product Management in the tech industry, with at least 3–4 years leading Trust & Safety, Fraud, or Risk product teams
Deep domain expertise in fraud (not security) — specifically consumer product fraud, marketplace fraud, or contributor/gig-economy fraud. FinTech/payments fraud alone is not sufficient; we need someone who understands platform-level abuse and adversarial user behavior
Track record of building T&S systems at consumer-facing marketplace companies (e.g., Uber, DoorDash, Airbnb, eBay, Instacart) or similar high-growth platforms with global contributor/user bases
Proven ability to balance fraud mitigation with growth protection — you’ve made hard tradeoff decisions between blocking bad actors and preserving good UX
Exceptional stakeholder management skills — you’ve navigated complex orgs with Ops, Engineering, and leadership stakeholders who have competing priorities and strong opinions. You handle escalations, build trust, and drive alignment independently
Strong analytical capabilities — you can investigate contributor behavior data, define fraud metrics, and build detection logic. High proficiency in SQL
Experience setting ambitious product vision and executing against it — you’ve moved a function from reactive to proactive
Bachelor’s or advanced degree in a quantitative, engineering, or related discipline

Nice To Haves

Experience building T&S systems with global/international coverage across diverse contributor populations
Understanding of AI-enabled fraud vectors and how adversarial behavior evolves as AI capabilities improve
Experience with contributor/gig-economy platforms specifically (not just consumer marketplaces)
Experience working at early-to-growth-stage companies where T&S was being built or rebuilt from scratch

Responsibilities

Set the product vision and strategy for Trust & Safety at Scale, shifting the function from reactive incident response to proactive, intelligence-driven fraud prevention
Own the product roadmap for fraud detection, prevention, and remediation systems — including the Risk Engine, data signals intelligence, anomaly detection, and contributor investigation tooling
Build a balanced approach to fraud mitigation and growth protection — ensuring T&S interventions don’t unnecessarily throttle the contributor funnel or create friction for legitimate users
Investigate and deeply understand contributor behavior patterns to identify emerging fraud vectors before they become material
Drive cross-functional alignment across Ops, EPD, Finance, and executive leadership — independently handling escalations, stakeholder conflicts, and weekly fire drills without requiring constant HM involvement
Translate complex fraud patterns into clear product requirements for engineering, and partner with data science to build and improve detection models
Build long-term instrumentation, monitoring, and evaluation capabilities to measure fraud rates, false positive rates, contributor impact, and financial exposure
Establish business cases quantifying fraud losses and ROI of prevention investments to secure resources and prioritize effectively
Partner with Finance and Delivery Ops leadership to manage the financial impact of fraud on business profitability