Product Manager, Trust & Safety

Chime Financial•San Francisco, CA

17h•Onsite

About The Position

Chime's Trust & Safety team is responsible for safeguarding member accounts, ensuring uninterrupted access to funds, and minimizing platform-wide risk and fraud loss. We are seeking Product Managers to lead critical initiatives in areas such as KYC, support experiences, and automation. These roles require a blend of customer experience, risk management, operations, and compliance expertise. You will collaborate with Engineering, Data Science, Design, Operations, Risk, and Compliance to develop strategy, launch impactful products, and iterate based on data. These positions offer a significant opportunity to influence how Chime balances growth, safety, and member experience at scale. The base salary for this role ranges from $150,000 to $244,000, with potential for bonuses, equity, and benefits. The final salary will depend on location, skills, qualifications, and experience. This role requires an in-office presence in San Francisco, Monday through Thursday.

Requirements

4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
A strategic mindset paired with the ability to translate vision into practical execution
Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
Strong analytical skills, with experience using data to inform decisions and measure impact
Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
Comfort operating in fast-moving, high-stakes environments with evolving constraints
Passion for Chime’s mission of helping members lead healthier financial lives

Responsibilities

Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking

Benefits

Bonus
Competitive equity package
401k match
Medical benefits
Dental benefits
Vision benefits
Life insurance
Disability benefits
Generous vacation policy
Company-wide Chime Days
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
In-person and virtual events
Backup child, elder, and/or pet care
Subsidized commuter benefit