Product Manager - Training & Learning Management Systems

Lab37•Pittsburgh, PA

3d•Onsite

About The Position

Lab37 Robotics is seeking a Product Manager to own the company's training products and learning management system (LMS). This role is responsible for both the platform and the content that ensures kitchen staff, field-service technicians, and support teams can use Lab37 systems safely and effectively. The Product Manager will drive product development from discovery through launch and continuous improvement.

Requirements

Bachelor's degree or equivalent practical experience in a relevant field; MBA a plus.
7+ years of relevant experience, including 5+ years in product management.
Experience owning an LMS, customer-education product, or similar learning technology.
A record of shipping products for frontline or technical users and demonstrating measurable results.
Experience leading content creation through technical writers, subject-matter experts, or other contributors.
Strong product judgment and analytical ability.
Able to influence technical and operational teams without formal authority.

Responsibilities

Own the training and LMS roadmap: Set the product vision, priorities, and release plan for Lab37 training and learning management products.
Develop build-versus-buy and platform integration recommendations for this product area.
Author and maintain product artifacts: Create PRDs, user stories, learner and administrator workflows, acceptance criteria, and success metrics across all roles and workflows.
Lead user research and discovery: Study how kitchen, service, and support teams learn and work. Turn those insights into clear product and curriculum requirements.
Own content creation and quality: Set the content plan and guide technical writers and other creators. Approve final materials and remain accountable for their accuracy and effectiveness.
Keep learning aligned with product updates: Partner with the Robotics, Culinary, Fleet and Customer Support PMs so training reflects product changes and field issues. Contribute to shared decisions without owning their roadmaps.
Deliver the LMS end to end: Take the product from definition through pilot and rollout. Work with engineering and operations to deliver a reliable learner experience.
Measure and improve outcomes: Define KPIs for success across user groups. Determine whether learning improves proficiency and performance. Use product data and learner feedback to guide the roadmap.