Product Manager, Token Authentication Strategy & eCommerce Programs

Visa•Foster City, CA

17h•Hybrid

About The Position

The Token Authentication and eCommerce Programs team is at the forefront of Visa’s innovation responsible for building authentication solutions that reduce fraud and improve approval rates for e-commerce transactions. The team is responsible for defining requirements for new products, new payment initiatives and related services, collaborating with cross functional teams including, but not limited to, Product, Technology, Commercialization, UX Design/Research, Legal, Marketing, Branding, and different Visa Regional teams to build great products at scale and drive adoption. The team leads global tokenization and eCommerce initiatives, spanning strategy development, program design, and execution. This includes defining success metrics, sequencing market rollouts, aligning stakeholders across regions, and ensuring that authentication and enhanced data capabilities are integrated coherently across Visa’s broader eCommerce and identity portfolio.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience shaping or influencing product strategy and roadmaps in close partnership with Product, Technology, and Commercial teams.
Strong executive‑level communication skills, with the ability to develop crisp, decision‑oriented materials for senior global and regional stakeholders.
Superior analytical and problem-solving skills to synthesize and communicate complex information effectively.
Develop product strategy, go-to-market plans, and product design documents (concept document, business case, product requirements).
Lead collaboration with internal Visa teams to define and execute a cohesive strategy related to a specific product or feature.
Comfortable operating in emerging, fast‑evolving spaces, with the ability to balance strategic rigor and practical execution.
Familiarity with the payment industry in client-facing roles (e.g., payment processing, payment authentication, card tokenization, and an understanding of roles played by issuers and acquirers).

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Responsibilities

Define product roadmap and strategy for new products and features.
Document business and technical requirements for consumption by internal stakeholders and technology teams.
Own and execute one or more product features, feature sets or initiatives.
Analyze data to provide actionable insights and iterate product capabilities.
Focus on user feedback, metrics and stakeholder feedback.
Collaborate closely with engineering, architecture, UX design, legal and risk teams to ensure scalable, secure, and compliant product delivery.
Work closely with cross-functional internal teams including regional stakeholders to get buy-ins for new initiatives and establish feedback loop for building products/services that operate globally with regional nuances.
Define success metrics and KPIs to measure program effectiveness, adoption, and business impact, informing strategic decisions and iteration.