Product Manager - Telehealth

FSAStore.com

18d•$140,000 - $180,000•Remote

About The Position

We are looking for a Product Manager to lead the execution and scaling of exciting new offerings as we expand into telehealth services and programs. This role sits at the intersection of E-commerce, healthcare workflows, and compliance, ideal for someone who enjoys building 0<1 products in regulated environments. Specific responsibilities: Product Strategy & Roadmap Develop product strategy for telehealth-connected offerings and workflows Define and maintain a prioritized roadmap aligned with business initiatives Identify opportunities to improve conversion, revenue, and customer experience Telehealth and Subscription Program Development Design and manage the telehealth user journey including scheduling, intake, provider review, and follow-up Partner with engineering to integrate with telehealth platforms, EHR systems, or third-party API’s Collaborate with Marketing & CX to ensure clear customer workflows and messaging Define features such as appointment flow, documentation delivery, payment logic, and customer notifications Build and manage the end-to-end Experience (Customer < Provider < document issuance < storage & retrieval) Ensure HIPPA, PHI, and regulatory compliance in collaboration with Legal & Compliance Work with providers and/or telehealth partners to establish review processes Create scalable, secure, and auditable workflows for ongoing use

Requirements

Minimum of 4-7+ years of Product Management experience in E-Commerce, SaaS, or digital healthcare
Been part of a 0-1 Product build and has experience around subscription Product
Experience building or integrating telehealth or digital intake workflows required
Strong understanding of regulated data handling, privacy, and security best practices
Experience working with engineering on API integrations and platform builds
Bachelor’s degree in Project Management, Computer Science or a related field
Familiarity with SFCC, SFDC, and SQL
Impeccable organization and time management skills
Even more important than being a problem-solver is being excellent at identifying problems (we can ideate on solutions after!)

Responsibilities

Develop product strategy for telehealth-connected offerings and workflows
Define and maintain a prioritized roadmap aligned with business initiatives
Identify opportunities to improve conversion, revenue, and customer experience
Design and manage the telehealth user journey including scheduling, intake, provider review, and follow-up
Partner with engineering to integrate with telehealth platforms, EHR systems, or third-party API’s
Collaborate with Marketing & CX to ensure clear customer workflows and messaging
Define features such as appointment flow, documentation delivery, payment logic, and customer notifications
Build and manage the end-to-end Experience (Customer < Provider < document issuance < storage & retrieval)
Ensure HIPPA, PHI, and regulatory compliance in collaboration with Legal & Compliance
Work with providers and/or telehealth partners to establish review processes
Create scalable, secure, and auditable workflows for ongoing use