Telehealth Receptionist

HEALTH AND LIFE ORGANIZATION INC•Sacramento, CA

5d•$23 - $24•Onsite

About The Position

The Telehealth Receptionist is responsible for the intake of patients through telehealth services and educating and training health center staff and patients on how to utilize innovative technology to the delivery of care. The Telehealth Receptionist will also be responsible for performing all other receptionist duties such as answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, and building good patient rapport.

Requirements

High School Diploma OR equivalent
One year of experience in customer service, office, or clinical setting preferred
Experience using multi-line phones, scheduling appointments, and using computers
Ability to conduct oneself in a profession manner
Ability to cooperative and collaborate with a team of medical professional to provide non-discriminatory care to underserved patient populations
Ability to use Word, Excel, Power point, and Outlook
Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)
Ability to manage multiple tasks in a high-volume environment.
Ability to prioritize and perform a variety of tasks in a fast-paced environment.
Ability to take initiative and function with a high level of independence and problem solve.
Ability to maintain a good attendance and report to work on time
Ability to effectively communicate (oral and written)
Ability to provide good customer/patient services
Ability to lift 20 pounds
Ability to sit, stand, and walk for 7-8 hours per day
Ability to adhere to the health center’s policies and procedures include but not limited to safety, employment and medical care services.

Responsibilities

Manages virtual and in person check-in and facilitates patient flow by notifying the provider of patients' arrival
Checks out visit immediately after the provider has entered the documentation in electronic health record and provides patient with documents needed at end of visit as appropriate.
Ensures that patients and providers are notified of appointment delays via telehealth platform.
Attains basic competencies in operation of the telehealth software to assist in troubleshooting problems for patients, and answers questions for patients and staff
Creates, reschedules, or cancels appointments, including conducting outreach calls to schedule patients.
Registers new patients in the HER system and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account
Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling. Documents findings in Billing Notes and Claim Data
Updates demographic information at every patient visit
Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel daily.
Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance, if an immediate solution is not available.
Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential in accordance with the health center and HIPAA regulations.
Cross trains and works at other sites to provide coverage when needed.
Performs other duties as requested by supervisor
Educating and training staff and patients to use telehealth software, application, and equipment
Manage patient appointment including follow up on no show and cancellations of appointments
Cash Handling/daily bookkeeping
Maintain and clear voicemails, faxes, emails, and portal messages daily
Maintain a clean and friendly environment for providers and patients
Stock front office supplies and notify necessary personnel to order low inventory
Pull and provide medical records as requested per policies
Obtain medical records from outside providers for patient care
Assist patients with filling out the necessary medical and patient registration forms
Adhere to HIPAA, OSHA, other governing authority regulations, and the Health Center policies and procedures
Perform and undertake such other duties and responsibilities as are requested by Office Manager or Supervisor