Telehealth Presenter

CommuniCare•Charleston, WV

3d•Onsite

About The Position

Personalized Health Partners is seeking dedicated Telehealth Presenters to support our Never Alone program within a Skilled Nursing and Rehabilitation setting. This individual will play a key role in ensuring residents receive timely access to their healthcare providers through high-quality telehealth support. The ideal candidate is patient-centered, organized, and comfortable working in a clinical environment.

Requirements

Strong customer service skills and ability to communicate clearly with residents and staff.
Knowledge of clinical environments and workflows.
Excellent time management, organizational skills, and reliability.
Comfortable with technology and able to learn new systems quickly.

Nice To Haves

Background as a CNA, MA or LPN.
Experience in a Skilled Nursing Facility (SNF) or rehabilitation setting.

Responsibilities

Facilitate and manage resident telehealth visits and scheduling, ensuring timely access to providers.
Prepare residents for virtual appointments, including setting up equipment and ensuring privacy.
Communicate professionally with residents, staff, and providers to ensure a smooth telehealth experience.
Assist with documentation, appointment coordination, and follow-up tasks as needed.
Support clinical teams by escalating urgent issues and helping residents communicate their health concerns effectively.
Maintain telehealth equipment and troubleshoot basic technical issues.
Demonstrate excellent time management to coordinate multiple daily appointments.
Uphold professionalism, compassion, and customer service in all interactions.