Telehealth Nurse

Patient First • Glen Allen, VA

1d

About The Position

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred. To learn more about our non physician benefits package please click here. To learn more about our physician benefits please click here

Requirements

• Must be 18 years of age or older
• High school graduate or equivalent
• Must be a registered nurse graduate of an approved school of nursing with current state licenses needed for practice in Virginia, Maryland, Pennsylvania, New Jersey, and Washington, D.C.
• Ability to work in a team-oriented environment that requires strong oral, written, and interpersonal communication
• Ability to use problem solving, facilitation, and analytical skills
• Minimum of two years of nursing experience with Patient First preferred
• Experience in dealing with the public in a customer service environment
• Knowledge of and the ability to use computer systems and automated call distributor telecommunication systems
• Ability to work independently and handle, process, and respond to inquiries in a fast-paced and repetitive environment
• Ability to meet, or exceed, quantified performance standards related to calls and provide the highest quality medical care and professionalism
• Commitment to patient and customer satisfaction
• Must be able to sit, stand, and walk for long periods of time (possibly 4 to 8 hours at a time)

Nice To Haves

• Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred

Responsibilities

• Following established Patient First Telehealth (TH) policies and procedures
• Consistently exhibiting interpersonal skills that demonstrate commitment to superior customer service, including quality, care, and concern with patients and employees
• Receiving inbound calls and making outbound calls
• Performing comprehensive telephonic patient assessments
• Following established clinical protocols and guidelines and providing appropriate patient instructions
• Accessing Emergency Medical Services for patients when needed
• Completing documentation of telephonic conversations with patients, caregivers, pharmacies, and specialist offices
• Completing follow-up calls for TH patients
• Completing Doctor’s Conversation Book (DCB) orders entered for TH patients
• Monitoring and following up on failed faxes to pharmacies
• Using, protecting, and disclosing Patient Protected Health Information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Accessing the Language Line as needed
• Faxing medical records to specialists and Primary Care Physicians’ offices when requested while following Patient First Release of Information and HIPAA guidelines
• Adding reminders to patients’ medical records as needed
• Updating patient demographical information, patient preferred pharmacy, or HIPAA Special Requests as needed
• Notifying pharmacies of new prescriptions and authorizations of refills as ordered by the Physician or Extender
• Recognizing financial, medical, and legal consequences based on data collected during patient telephonic interactions and following appropriate procedures
• Attending staff meetings as scheduled
• Following all Patient First policies and procedures
• Addressing patient portal messages according to Patient First guidelines
• Completing tasks as assigned by the NCC Director, Supervisor, or Team Leader according to NCC guidelines
• Performing administrative duties as assigned

Benefits

• Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees