Product Manager - Solutions Services and Customer Experience

Cardinal Health • Dublin, OH

6d

About The Position

What Product Management and Development contributes to Cardinal Health Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services. Product Management and Development is responsible for researching, developing, and launching new products for the company. Responds to company initiatives by driving new products to meet customer needs. Job Summary The Product Manager, Product Management & Development develops product marketing strategies and manages product development to differentiate Cardinal Health’s products and to grow revenue, market share, and customer awareness. In line with the broader commercial strategy and the Marketing strategy set by the Director, the Product Manager manages the research, business cases, development, and launches of products in a portfolio. This job works with a large degree of independence.

Requirements

• 3+ years of experience in project/program management, with a focus on customer experience, innovation, or operational improvement, preferred
• Project Management: Proven ability to manage complex projects, often with competing priorities, from initiation to successful completion, utilizing recognized project management methodologies.
• AI Expertise: Demonstrated interest in and some practical experience with AI tools or concepts, particularly as they apply to customer experience, data analysis, or process automation.
• Advanced Organizational Skills: Exceptional ability to organize tasks, manage multiple priorities, and maintain meticulous attention to detail in a dynamic, fast-paced environment.
• Curious & Inquisitive: A natural curiosity and a proactive approach to exploring new ideas, technologies, and best practices in customer experience and innovation.
• Collaborative Spirit: Excellent interpersonal and communication skills, with a strong ability to build relationships, influence stakeholders, and work effectively within cross-functional teams.
• Growth Mindset: Eagerness to embrace new challenges and projects, even those outside of immediate expertise, with a commitment to continuous learning and development.
• Process Improvement Mindset: A strong analytical approach to identifying inefficiencies and a passion for designing and implementing effective, scalable solutions that enhance customer and operational outcomes.
• Strong analytical and problem-solving skills.
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Nice To Haves

• Low Code/No Code PlatformExperience: Hands-on experience with platform development, administration, or advanced user functions is highly desirable.

Responsibilities

• Project Management: Lead and manage cross-functional projects focused on improving customer experience and driving innovation, from ideation through implementation. This includes defining project scope, objectives, resources, timelines, and deliverables, ensuring projects are completed on time and within budget.
• Customer Experience Enhancement: Identify opportunities to optimize customer touchpoints and journeys, translating insights into actionable project plans that deliver measurable improvements in customer satisfaction and engagement.
• Innovation & Technology Exploration: Research, evaluate, and pilot new technologies, including AI-driven solutions, to enhance customer interactions, streamline internal processes supporting CX, and create competitive advantages.
• Process Improvement: Proactively identify inefficiencies in customer-facing processes and internal workflows that impact CX. Design, implement, and monitor solutions that improve operational efficiency, effectiveness, and scalability.
• Low Code/No Code Platform Development & Management: Utilize and potentially develop applications to manage project workflows, track customer feedback, analyze data, and support various operational needs within the CX and innovation portfolio.
• Collaboration & Stakeholder Management: Work closely with various internal teams (e.g., Product, Marketing, Operations, IT) and external partners to gather requirements, align on objectives, manage expectations, and ensure successful project delivery.
• Adaptability & Learning: Confidently take on new challenges and projects, even in areas where initial expertise may be limited, demonstrating a strong willingness to learn, adapt quickly, and become a subject matter expert.
• Data-Driven Decision Making: Utilize data and analytics to inform project strategies, measure the impact of initiatives, and provide insights for continuous improvement.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees