Customer Experience Manager, Core Services

Robinhood • Denver, TX

3d • Onsite

About The Position

Robinhood is building an elite team to apply frontier technologies to the world’s biggest financial problems. They are looking for bold thinkers and sharp problem-solvers who are wired to make an impact. Robinhood is a place where ambitious people do the best work of their careers, operating as a high-performing, fast-moving team with ethics at the center of everything they do. The Customer Experience team's mission is to provide exceptional client support across complex financial topics such as stock trading, corporate actions, and market mechanics. They focus on delivering world-class service while upholding Robinhood’s values of safety, clarity, and accountability. As a Customer Experience Manager, Core Services, you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members. You’ll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture. You’ll also serve as a subject matter expert on equities and market topics.

Requirements

• Active FINRA Series 7, 63, and 24 (or 9/10) licenses required
• Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
• Strong interpersonal and communication skills, with a passion for mentorship
• Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
• Comfortable leading through ambiguity and organizational change

Responsibilities

• Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
• Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
• Guide your team through change with effective communication and clarity
• Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
• Support your team with expertise in equities-related topics including options, margin, and futures

Benefits

• Performance-driven compensation with multipliers for outsized impact
• Bonus programs
• Equity ownership
• 401(k) matching
• 100% paid health insurance for employees
• 90% coverage for dependents on health insurance
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance
• Fertility benefits
• Mental health benefits
• Company holidays
• Paid time off
• Sick time
• Parental leave
• Exceptional office experience with catered meals, events, and comfortable workspaces

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed