Customer Experience Manager, Core Services
About The Position
The Customer Experience team’s mission is to provide exceptional client support across complex financial topics like stock trading, corporate actions, and market mechanics. We focus on delivering world-class service while upholding Robinhood’s values of safety, clarity, and accountability. As a Customer Experience Manager, Core Services, you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members. You’ll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture. You’ll also serve as a subject matter expert on equities and market topics!
Requirements
- Active FINRA Series 7, 63, and 24 (or 9/10) licenses required
- Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
- Strong interpersonal and communication skills, with a passion for mentorship
- Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
- Comfortable leading through ambiguity and organizational change
Responsibilities
- Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
- Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
- Guide your team through change with effective communication and clarity
- Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
- Support your team with expertise in equities-related topics including options, margin, and futures
Benefits
- Performance-driven compensation with multipliers for outsized impact
- bonus programs
- equity ownership
- 401(k) matching
- 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance
- fertility benefits
- mental health benefits
- company holidays
- paid time off
- sick time
- parental leave
- Catered meals
- Events
- Comfortable workspaces
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
