Product Manager, Research

Decagon•San Francisco, CA

1d•$200,000 - $285,000•Onsite

About The Position

Decagon’s Research team is at the frontier of AI agent development, pushing the boundaries of what’s possible with model training, agent architecture, and evaluation systems. We enable best-in-class conversational experience for our customers at enterprise scale, across a wide range of channels, languages, and use cases. As the Research PM, you’ll drive the research roadmap, marrying cutting-edge technology with key customer problems. You’ll build systems and processes to let the team move fast while maintaining high operational rigor. You’ll work across internal and external partners to ensure Decagon’s AI capabilities continue to lead the market. In this role, you will

Requirements

Have 5+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Experience developing AI/ML models, particularly in a research environment
Strong technical acumen — comfortable discussing model architecture, training data, and eval pipelines
Strong communication and relationship-building skills
Proven track record of shipping impactful features in fast-paced environments

Nice To Haves

A Computer Science, Engineering, or Math degree or equivalent technical experience
Experience working at a startup or high-growth company
Experience working on an enterprise B2B product

Responsibilities

Define the strategy and roadmap for Decagon’s Research team. This includes model training, evaluation, experimentation, and more
Work closely with customers to deeply understand their problems and requirements
Translate these into clear model requirements, then partner with engineering to bring them to life
Interface tightly with Engineering, Infrastructure, Agent PM, and GTM teams
Manage relationships with key external partners