Product Manager, Real Time

Hightouch•San Francisco, CA

2d•Onsite

About The Position

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

Requirements

Technical depth: Ability to hold your own with engineers on systems design, architecture, and scaling tradeoffs, and turn those discussions into clear product decisions.
Shipped real product in a technical domain (data platforms, events, distributed systems, identity, or cross-product platforms).
Customer obsession: Ability to get close enough to customers to separate what they really need from what they ask for, and conviction to build for the need, even in front of large enterprise customers and in live deals.
Outcome mindset: Judge your work by the result it drove, not the amount you shipped.
Clear communication: Ability to write clearly and synthesize many moving parts into something engineers, customers, and execs can all act on.
Fast ramp: History of picking up new concepts and new domains quickly and getting to real depth, and leaning into AI when needed to learn and ramp even faster.

Responsibilities

Own our real-time products within Customer Data Infrastructure, focusing on capturing user behavior as it happens and enabling customers to act on it in the moment.
Drive product decisions across an early but maturing, technically demanding suite that already powers some of our largest enterprise deployments, including Events (event collection pipeline, SDKs, and tooling), Real-Time Evaluation (systems for sub-second computation of user traits and audience membership), and Personalization API (low-latency APIs serving unified customer data).
Drive roadmap and execution across the Real-Time suite: building specs and turning them into shipped product.
Partner closely with engineering on architecture and scaling decisions.
Represent the suite in front of some of the world's largest brands.
Own the competitive research and customer evidence for the area.
Shape the strategy and positioning for real-time across Hightouch.