Product Manager, Real-Time Payments Platform, Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

Chase is seeking an experienced Product Manager to join the Pay by Bank and Real-Time Payments Product team. This role will focus on owning the Real-Time Payments processing platform that supports money movement for all of Chase Bank. The team operates at the forefront of new payment rails, payment networks, and the most popular P2P platform in the U.S., with a product launch poised to make a significant impact on the payments industry. As a Product Manager on the Real-Time Payments team within Connected Commerce, you will be responsible for product development for Chase’s Real-Time Payment processing platform, collaborating with TCH and FedNow real-time payment rails to ensure reliable and secure money movement across various payment products, including a new strategic Pay by Bank payment method. You will lead a team of product managers, driving both "Run the Engine" priorities and platform modernization and capability expansion. This role requires a blend of strategic product thinking and hands-on execution to navigate a complex stakeholder environment, balancing client value, operational resilience, and risk management. A willingness to delve into technical/architectural details and a practical approach to experimentation, including evaluating and integrating LLMs and AI into product work to enhance decision quality, speed, and delivery effectiveness, are also essential.

Requirements

5+ years of technical product delivery experience with demonstrated ownership of roadmap execution and measurable delivery outcomes.
Proven ability to lead product work in high-ambiguity environments, translating loosely defined objectives into structured plans and executed results.
Meticulous organizational and project management skills, with strong command of prioritization, execution discipline, and delivery governance.
Strong stakeholder management capability, including influencing cross-functional partners and aligning teams with competing objectives and constraints.
Clear and concise communication skills, with the ability to produce executive-ready updates and facilitate crisp decision-making.
Demonstrated experience managing operational product responsibilities (“run” work) alongside strategic capability delivery (“build” work).

Nice To Haves

Experience in real-time payments, payment processing platforms, or bank transfer products (including pay-by-bank-style account-to-account payments).
Experience delivering security, resiliency, and infrastructure modernization initiatives in a regulated financial services environment.

Responsibilities

Own the end-to-end product strategy, roadmap, and delivery execution for the Real-Time Payment processing platform supporting all Chase customers across Request for Payment, External Transfers, Small Business Payments, and Pay by Bank.
Lead and develop a team of product managers, setting clear priorities, operating cadence, performance expectations, and delivery accountability across run and build workstreams.
Drive “Run the Engine” execution, including defect triage and remediation, mandated security enhancements, resiliency improvements, product maintenance, and infrastructure modernization.
Oversee the code deployment process (including release testing across the full product org) and establish disciplined product operating mechanisms (planning, backlog management, delivery governance, release readiness) to ensure predictable execution and transparent risk management.
Partner with technology, operations, information security, risk, and other control stakeholders to ensure platform changes meet enterprise security, resiliency, and operational requirements.
Deliver expansions and new capability builds to support strategic Pay by Bank offerings, translating business objectives into crisp product requirements and sequenced delivery plans.
Identify and proactively manage delivery risks, platform constraints, and interdependencies, escalating issues with clear options, impacts, and recommended decisions.
Maintain comprehensive product documentation and reporting artifacts that support stakeholder alignment, auditability, and effective execution across a complex delivery environment.
Serve as a senior point of contact for platform stakeholders, communicating status, decisions, and trade-offs with clarity and precision, especially under changing priorities.
Drive continuous improvement across platform quality, stability, and delivery throughput through root-cause learning, operational rigor, and modernization initiatives.