Product Manager – RCM (Pharmacy)

Inmar Intelligence•Boston, MA

8d•$91,365 - $152,274

About The Position

The Product Manager – RCM (Pharmacy) is responsible for bringing pharmacy expertise directly into product strategy, roadmap decisions, and product execution. This role ensures pharmacy workflows, reimbursement processes, customer needs, and industry requirements are translated into scalable product capabilities that support the future direction of RCM. The Product Manager serves as the voice of the pharmacy customer, combining first-hand pharmacy experience with product management discipline to drive product decisions grounded in how pharmacies actually operate. This role works closely with Product Leadership, Engineering, Client Experience, Operations, and Sales to deliver solutions that improve customer outcomes while supporting long-term platform evolution.

Requirements

Bachelor's degree in Business, Healthcare, Technology, Pharmacy, or related field
3–5+ years of Product Management experience with ownership of roadmap, prioritization, and delivery
Pharmacy background or direct pharmacy operational experience
Experience working with reimbursement processes and pharmacy workflows
Experience partnering with Engineering and cross-functional teams
Strong communication and stakeholder management skills
Deep understanding of pharmacy workflows and reimbursement processes
Strong understanding of how pharmacies operate and get paid
Ability to connect customer challenges with product opportunities
Knowledge of payer and reimbursement trends impacting pharmacies
Product roadmap ownership
Backlog management and prioritization
Requirements development and user story creation
Customer discovery and validation
Product lifecycle management
Voice of Customer execution
Workflow analysis and customer research
Market and competitive awareness
Ability to identify opportunities and emerging customer needs
Strong cross-functional partnership skills
Ability to influence without direct authority
Effective communication across technical and non-technical audiences
Ability to balance customer, business, and technical priorities
Clearly communicate product strategy, priorities, risks, and roadmap decisions
Provide transparency on delivery progress, tradeoffs, and mitigation plans
Translate complex pharmacy workflows into understandable product decisions
Monitor adoption, customer feedback, and delivered value
Deliver on commitments with accountability and reliability
Strategic Thinking – Connects pharmacy customer needs to long-term RCM strategy and platform evolution
Customer Insight – Deeply understands pharmacy workflows, reimbursement processes, and customer challenges
Product Discipline – Applies structured product management practices to roadmap development and execution
Technical Fluency – Works effectively with Engineering to evaluate solutions, dependencies, and tradeoffs
Execution – Delivers measurable business and customer outcomes with accountability
Communication – Clearly articulates product direction, rationale, and priorities
Problem Solving – Uses data, customer feedback, and structured thinking to drive decisions
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Nice To Haves

Pharmacy Technician certification, PharmD, or equivalent pharmacy operational experience
Experience with pharmacy reimbursement and payment workflows
Experience with healthcare transaction standards such as NCPDP and EDI 835
Experience in Revenue Cycle Management or healthcare financial workflows
Experience operating in complex and rapidly evolving product environments
Collaboration: Creates internal alliances outside the immediate team or department.
Communication: Contributes to strategy for their team.
Influence: Function.
Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.
Curious: Assesses circumstances using experience and a variety of information gathered.
Urgency: Expertise in their discipline and understands these concepts in other disciplines.
Innovative: Arrives at decision using analytical thought.

Responsibilities

Serve as the primary pharmacy subject matter expert within Product
Bring first-hand understanding of pharmacy workflows, reimbursement processes, and operational realities into product decisions
Translate pharmacy operational needs into product capabilities and requirements
Ensure product decisions align with real-world pharmacy workflows and customer expectations
Provide pharmacy domain expertise to Product, Engineering, Client Experience, and Sales teams
Conduct customer discovery, Voice of Customer (VOC), and workflow validation activities
Identify customer pain points, unmet needs, and emerging market opportunities
Monitor pharmacy industry trends, payer requirements, reimbursement changes, and evolving customer expectations
Validate product concepts and roadmap priorities with customers and stakeholders
Represent the voice of the pharmacy customer throughout the product lifecycle
Own and maintain pharmacy-focused product roadmap priorities
Develop product requirements and acceptance criteria
Balance customer needs, business objectives, and technical considerations when prioritizing work
Partner with Engineering to deliver product capabilities that support both current and future business needs
Support long-term platform strategy while addressing immediate customer requirements
Independently manage product initiatives through the full product lifecycle from concept through launch
Maintain and prioritize product backlogs
Identify risks, dependencies, and implementation challenges early
Participate in Agile ceremonies and coordinate activities across teams
Ensure delivered capabilities meet customer, operational, and business objectives
Monitor pharmacy industry trends, payer requirements, reimbursement changes, and evolving customer needs
Evaluate impacts of industry changes on pharmacy workflows and customer operations
Serve as the primary product lead for understanding and defining product responses to pharmacy industry changes
Partner with customers, pharmacy stakeholders, and industry groups to validate requirements and priorities
Translate industry changes into product strategy, roadmap priorities, and customer-facing capabilities
Build strong partnerships across Engineering, Client Experience, Operations, Sales, and Product Leadership
Communicate priorities, tradeoffs, and roadmap decisions effectively
Drive alignment across teams impacted by product initiatives
Support successful adoption and rollout of new capabilities
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.