Product Manager, Payments, Funds-In, North America

Western Union•Atlanta, GA

5d•Hybrid

About The Position

Own defined product capabilities within the Funds-In platform, with a primary focus on bank payments including ACH, real-time payments, and open banking. Translate product strategy into clear roadmaps, backlogs, and delivery plans aligned to platform and architecture goals. Lead discovery, requirements definition, solutioning, and rollout for new bank payment capabilities and optimizations in partnership with engineering and external providers. Coordinate integrations with banks, PSPs, processors, and payment networks, leading end-to-end delivery from inception through launch. Monitor and improve key performance metrics such as conversion rate, transaction success rate, settlement timing, and cost per transaction. Partner closely with Compliance, Risk, Operations, and Finance to ensure payment capabilities meet regulatory and operational requirements. Identify opportunities to improve scalability, reliability, and customer experience across bank payment flows. Conduct market, competitive, and technology analysis to inform product enhancements and long-term strategy. Develop business cases for new capabilities and optimizations, including cost, impact, and prioritization inputs. Deliver solutions using an agile development lifecycle and coordinate launches with cross-functional stakeholders. Define, track, and report on KPIs and OKRs used in leadership and executive-level reporting.

Requirements

5–7 years of product management experience in payments, fintech, or financial services, with ownership of a product or product line across development, testing, and launch
Strong knowledge of bank-based payment rails (ACH, real-time payments, open banking) and ecosystem integrations (banks, PSPs, processors)
Ability to translate strategy into roadmaps, requirements, and execution plans while driving end-to-end product delivery
Proven ability to analyze performance, including revenue, profitability, and key product KPIs
Strong cross-functional collaboration with engineering, compliance, risk, and business stakeholders
Experience conducting competitive analysis and defining product direction and features
Understanding of regulatory and compliance requirements in payments
Strong analytical, problem-solving, and prioritization skills with experience building business cases
Effective communication and stakeholder management, including executive-level reporting
Self-starter with an ownership mindset and ability to operate as an individual contributor
Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Responsibilities

Own defined product capabilities within the Funds-In platform, with a primary focus on bank payments including ACH, real-time payments, and open banking
Translate product strategy into clear roadmaps, backlogs, and delivery plans aligned to platform and architecture goals
Lead discovery, requirements definition, solutioning, and rollout for new bank payment capabilities and optimizations in partnership with engineering and external providers
Coordinate integrations with banks, PSPs, processors, and payment networks, leading end-to-end delivery from inception through launch
Monitor and improve key performance metrics such as conversion rate, transaction success rate, settlement timing, and cost per transaction
Partner closely with Compliance, Risk, Operations, and Finance to ensure payment capabilities meet regulatory and operational requirements
Identify opportunities to improve scalability, reliability, and customer experience across bank payment flows
Conduct market, competitive, and technology analysis to inform product enhancements and long-term strategy
Develop business cases for new capabilities and optimizations, including cost, impact, and prioritization inputs
Deliver solutions using an agile development lifecycle and coordinate launches with cross-functional stakeholders
Define, track, and report on KPIs and OKRs used in leadership and executive-level reporting